What are the responsibilities and job description for the Customer Service Case Administrator position at Rose International?
Required Education :
High school diploma or equivalent.
Required experience :
Excellent communication (verbal and written) skills
Powersports related systems knowledge (warranty, product, field and dealer operations)
Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), CICS and
Prioritize customer inquiries and solutions through efficient time management and focused attention.
Assess brand loyalty with an emphasis on achieving total customer satisfaction.
Inform customers of Honda''s stance, ensuring it''s supported by facts and comprehensive data from relevant parties.
Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent.
Evaluate requests for customer goodwill individually, ensuring a personalized approach
Preferred experience / Qualifications / Skills
Powersports and / or Power Equipment technical / mechanical aptitude is a plus
Knowledge of dealer sales and service operations
Job Duties :
Review, research, assess, manage and resolve product-related cases in a timely and efficient
manner
Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
Provide customers with position based on facts and gathered information from all involved parties
Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.
Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements
Assist in evaluating the analysis of reports.
Job Overview :
The Customer Service Case Administrator for Honda Powersports and Products is a dynamic role focused on providing top-tier customer support. This role will be responsible for conducting in-depth research, evaluation, and timely resolution of product related cases. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers.
Industry : Car Manufacturing
Estimated Start Date : ASAP
Location : Timmonsville SC 29161
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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