What are the responsibilities and job description for the Data Migration Field Support Technician position at Rose International?
Preferred Education :
Bachelor’s Degree preferred.
Required Skills :
Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.3Years
Onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions2Years
Migrating end user emails and documents to M365 Outlook and OneDrive from on-premises Exchange, external M365 and / Google Workspace.2Years
Excellent communication and interpersonal skills are critical in this role.
Desired Skills :
Troubleshooting Microsoft Windows 10 and 11.Highly desired2Years
Troubleshooting Microsoft Office 2016, including exporting / importing mail, calendar and contactsHighly desired2Years
Basic network (wired and wireless) configuration and troubleshooting including ping and trace routeNice to have1Years
Troubleshooting and maintaining Active Directory users, computers, groups and policies.Nice to have2Years
Overview :
The position is located based in Client and requires the resource to be fully onsite for the role but also requires the ability to travel throughout the state. The Technician performs a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant.
Job Responsibilities : (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)
Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
Performs installation, configuration, and troubleshooting of standard user desktop / laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
Coordinates and / or migrates customer data and information from decommissioned devices to new equipment.
Installs, configures, and maintains software on mobile devices.
Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
Corresponds with users and staff concerning issue status, resolution, and task completion.
Escalates issues are to other members of the technical services team as appropriate.
Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions.
Experience migrating end user emails and documents to Outlook and OneDrive.
Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred.
Experience troubleshooting with Microsoft Windows 10.
Experience troubleshooting Microsoft Office 2016, including exporting / importing mail, calendar and contacts.
Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred.
Knowledge of court processes and court information systems preferred.
Skill in providing excellent customer service.
Ability to travel throughout the state as needed.
Ability to communicate effectively verbally and in writing.
Ability to understand impacts of software, system, or application changes on customers.
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts.
Ability to work independently.
Required Travel :
This position will be travelling to all 44 counties within Idaho for the purpose of the client's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following Client travel policy which will need to be followed for meal, lodging and gas reimbursement.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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