What are the responsibilities and job description for the Dispatcher position at Rose International?
Required Education :
High School diploma or equivalent.
Required Experience :
Ability to prioritize calls and leverage appropriate workforce.
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by a technician.
Respond to customer difficulties with billing and service.
Communicate work orders, messages, or information to or from supervisors, or technicians.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and a work order or purchase order number.
Upon work completion close the ticket and contact the customer for feedback about the task performed & the quality of the work.
Respond to and review calls taken by the call center.
Obtain COD information and notify credit to send an application for credit approval to new customers.
Preferred Qualifications / Experience / Skills :
0-5 years of related experience and / or training; or equivalent combination of education and experience.
Ability to successfully manage multiple, competing priorities / tasks in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, and time management skills, and high attention to detail.
Flexibility to work outside normal working hours, as required.
Working knowledge of refrigeration / HVAC a plus.
High level of professionalism and diplomacy Superior customer service skills.
Excellent telephone and communication skills with the ability to handle a high volume of calls.
Demonstrated ability to make decisions, learn quickly, think rationally, and exercise good judgment.
Work effectively in a diverse team environment.
Job Overview :
A dispatcher is a professional responsible for coordinating the movement of vehicles, equipment, or personnel, ensuring that resources are utilized efficiently and that schedules are met. Dispatchers work in various industries, such as transportation, logistics, emergency services, and public safety.
Industry : Electronics
Estimated Start Date : ASAP
Location : Charlotte NC 28217
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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