Date Posted : 01 / 03 / 2025
Hiring Organization : Rose International
Position Number : 476119
Job Title : Help Desk Analyst
Job Location : Chesterfield, VA, USA, 23832
Work Model : Onsite
Shift :
On site Monday through Friday
8 : 30am to 5 : 00pm
excluding state holidays
Employment Type : Temporary
Estimated Duration (In months) : 13
Min Hourly Rate ($) : 25.00
Max Hourly Rate ($) : 28.00
Must Have Skills / Attributes : Analytical Skills, Communications, Customer Support, MS Excel, MS Word, Troubleshooting
Job Description
- Only qualified Help Desk Analyst candidates located in the North Chesterfield, VA area will be considered due to the role requiring an onsite presence
Required Experience and Skills :
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services (Required - 5 Years)Expertise related to troubleshooting computer software / hardware problems (Required - 5 Years)Advanced customer relations skills (Required - 5 Years)Good verbal and written communication skills (Required - 5 Years)Ability to control and manage several projects simultaneously (Required - 5 Years)Working knowledge of MS Word, MS Excel, and MS outlook (Required - 5 Years)Strong analytical and decision-making skills (Required - 5 Years)The Help Desk Analyst is responsible for :
Assisting and providing technical support for LiveScan agencies statewideAnswer questions from agencies and IT suppliers about the LiveScan onboarding processAnswer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipmentAnswer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hostsCreate / maintain computer software / hardware inventoriesPrepare and coordinate the completion of agency MOUsGenerate help desk tickets and forward service requests to IT suppliersMonitor open tickets and provide status updates to usersPerforms other duties as assignedPrefer Local candidates as this is onsite roleStart Date : 02 / 03 / 2025
Location : North Chesterfield, VA (Onsite)
Interview type : In Person Only
Only those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
