HR Quality Control Officer

Education :

• Bachelor’s degree in Business, Human Resources or other related field is required

Qualifications :

• 5 to 10 years of relevant experience including Audit, Governance Risk and Controls, Compliance Risk Management, and / or Regulatory transformation experience in design and execution
• Strong familiarity with overall Risk Control Assessment programs and understanding of HR Risk policies, procedures, and standards
• Experience with Risk & Control and the ability to leverage that experience to execute the testing for assigned CO milestones and provide credible challenge to the business units
• Experience in developing a control testing strategy for design and / or control effectiveness as applicable
• Experience in identifying risks and controls in a process, but more importantly provide feedback to the business units on assessing risks and controls so they are clear and complete
• Attention to detail and ability to identify inconsistencies or gaps when reviewing across a related set of documents (E2E process flows, procedures, and business / technology controls)
• Good documentation skills, ability to write process narratives, effective meeting notes / minutes, action items, key takeaways
• Project management and project delivery experience with a strong focus on execution
• Fundamental understanding of control concepts that can be used to ensure data completeness and accuracy, data integrity for online and offline data sources
• Excellent interpersonal communication skills – verbal and written
• Ability to prioritize and deliver in a fast-paced environment with tight deadlines
• Ability to plan and organize, working well both in a team setting and independently
• General understanding of relevant banking regulation and supervisory expectations for large and complex financial institutions
• Demonstrated ability to negotiate internally with diverse stakeholders and drive accountability and ownership with key business partners and process owners
• Strong relationship management skills with ability to deepen relationships and build partnerships across the HR Businesses and key support areas like Audit, Compliance, Control, Independent Risk, and Legal to ensure franchise and other key risks and needs are considered
• Proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the HR Businesses
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and ''no surprises'' approach in communicating issues / requests
• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
• Be comfortable communicating reality – both positive and negative - honestly, openly, and directly
• Possess strong Power Point skills for executive level presentation creation and documentation

The HR Risk and Control organization is responsible for establishing frameworks with respect to both the identification and management of human capital risk, as well as organizational control and compliance strategies and programs, including the QC program.

The Global HR QC Transformation Officer role will assist on Federal Reserve Board (FRB) and Office of the Comptroller of the Currency (OCC) consent orders initiatives, help execute the testing of the design and implementation of the go-forward state and sustainably embed solutions focused on the Business Units QC Program. This role requires a high level of focus, ability to execute, work independently, attention to detail and change management skills as this individual will play a critical role in partnering directly with the HR Functions undergoing the highest degree of change.

Responsibilities :

• Utilize a high-touch approach to partnering with HR stakeholders on the execution of the QC program under the Consent Order-related deliverables
• Perform and deliver risk assessment results, including business metrics that provide line of sight to business control performance
• Develop and execute a QC testing strategy for the assigned milestones as related to the assessment of control design and operating effectiveness
• Analyze controls identified by the responsible business units for compliance with the Company’s Control Standards
• Review applicable artifacts provided by the business units to ensure they support the milestone deliverables
• Confirm key controls are supported by HR desktop procedures and / or process flows which contain sufficient details for the consistent performance of recurring activities by relevant parties
• Guide HR stakeholders accordingly so they can address or document appropriate rationale for any gaps identified in control evidence
• Provide credible challenge to the business units on the remediation efforts to ensure compliance with the CO commitments
• Ensure the closure documents for each milestone are executed with the necessary detail accuracy and completeness
• Provide summary reporting on observations and concerns to be addressed by the milestone owner and validate all issues has been addressed prior to the milestone closure
• Partner with Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross function risks
• Possess subject matter expertise to focus on a standardized approach across the inventory
• Work with the business units to strengthen their control environment
• Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.