Date Posted : 02 / 04 / 2025
Hiring Organization : Rose International
Position Number : 477735
Job Title : Sales - Solutions Center Representative - Bilingual
Job Location : Scottsdale, AZ, USA, 85255
Work Model : Hybrid
Shift :
Variable Shift Assigned (8AM-11PM)
2 days Onsite / 3 days Remote
Employment Type : Temporary
Estimated Duration (In months) : 13
Min Hourly Rate ($) : 20.00
Max Hourly Rate ($) : 20.00
Must Have Skills / Attributes : Banking / Financial, Customer Service, Hospitality, Insurance, Spanish - Bilingual
Job Description
Required Language :
- Bilingual - English and Spanish
Required Education :
Associates or Bachelor’s Degree (finance, business administration, insurance, economics, or communications)Required Experience :
One year of experience in customer service, sales related occupations or hospitalityPosition Summary :
As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product / plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate Client marketing strategies when communicating with customers.
Responsibilities :
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topicsUnderstands the different product suites, including current line-up and products no longer sold that still require servicingResponsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communicationsIdentifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated needMaintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeperFollows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Client policies, firms, plan documents and state and local lawsEducates customers to ensure understanding of tax implications, penalties / surrender charges, death benefit protection, lifetime income, capital preservation and / or benefits pertaining to the plan / contractAnalyzes problems to determine proper course of action, striving for first time final resolution, when necessary, works with internal partners to resolve escalated issuesIntegrates lean methodology into daily interactions through problem-solving meetings and team huddlesDevelops and grows through monthly individual meetings with leadership to set in place a career path strategySetting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assignedLicense / Certification / Designation :
ChFC, CLU, other industry designations desirable FINRA series 6 and / or 26 licenses preferred and may be required based on assigned product / line-of-business or distribution systemExperience and Skills :
Knowledge of various insurance products and the sales processSolid understanding of the state and local laws necessary to understand the legal implications of certain product features in different statesUnderstands the consequences of not following the FINRA rules and regulationsExcellent verbal and written communication skills to effectively communicate with othersProficiency with computers and common office softwareAbility to understand general aspects of plan / contract and utilizes technology to enhance conversations with customersOther criteria, including leadership skills, competencies and experiences may take precedenceOnly those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
