What are the responsibilities and job description for the Senior Engineer, Applications Support position at Rose International?
Description :
This position requires a highly motivated and skilled Operational Technology (OT) Engineer with a strong foundation in backend enterprise design architecture and a passion for industrial automation technologies.
The ideal candidate will possess a blend of Operational Technology fundamentals with a deep understanding of modern IT concepts, including cloud computing, architecture, databases and data integration.
Responsible for monitoring, supporting, and deploying SCADA and industrial automation applications in a standardized manner and providing enterprise-level data integration and visibility.
Provides technical expertise for software and hardware used to support industrial automation applications.
Provides technically advanced and in-depth troubleshooting to readily identify complex or ambiguous problems and / or technical issues and escalates / delegates to appropriate staff for resolution.
Provides leadership and direction in developing and implementing Technical Support systems and strategies to achieve business objectives within set deadlines.
This role will play a crucial part in designing, implementing, and supporting the company''s digital transformation initiatives within the operational technology space and is recognized across the organization for functional expertise.
General Duties.
Under general supervision, oversees the planning, execution, and completion of Technology projects and assumes responsibility for custom software development projects and enhancements to existing software.
Works in a matrixed environment and will lead a diverse set of technology resources for the support and management of Industrial Automation applications.
Essential Duties and Responsibilities.
Digital Enterprise Architecture :
Participate in designing and implementing digital transformation strategies within the OT domain.
Develop and maintain OT system architectures aligned with enterprise-wide IT and business objectives.
Evaluate and recommend new technologies and solutions to enhance operational efficiency and productivity.
Cloud Computing :
Design and implement cloud-based OT solutions (e.g., cloud-based SCADA, edge computing, data lakes).
Ensure the secure and reliable operation of cloud-based OT systems.
Collaborate with IT teams to integrate OT systems with cloud infrastructure.
Data Integration :
Develop and implement data integration strategies to connect OT systems with enterprise data systems (e.g., ERP, MES, data warehouses).
Design and implement data pipelines for real-time and historical data collection, processing, and analysis.
Ensure data quality and integrity throughout the data lifecycle.
SCADA and Automation Systems :
Maintain a working knowledge of SCADA systems (e.g., Ignition).
Work directly with existing SCADA Engineers and the WM Industrial Automation department.
Participate in designing, implementing, and commissioning new automation projects.
Okta Integration :
Integrate Okta into OT systems to enhance user authentication, authorization, and access control.
Manage and maintain user identities and access privileges within the OT environment.
Collaboration :
Collaborate effectively with cross-functional teams, including IT, engineering, operations, automation teams, and maintenance.
Communicate technical information clearly and concisely to both technical and non-technical audiences.
Application Support.
Processes highly complex help desk tickets passed on from ITSC. Provides highly complex functional support of applications, isolates issues, and distributes ticket to the appropriate team for resolution.
Isolates highly difficult or significantly ambiguous issues by reproducing the incident, identifying invalid data within the database, and / or tracing transactions through infrastructure to identify failure point.
Provides data mining, writing specifications for development fixes and advanced configuration of hardware and software.
Creates DB scripts to correct invalid data within the database.
Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as needed. Ensures all ticketed items are completed within set timeframes.
Leads in creation and modification of complicated system.
Creates and updates documentation.
Knowledge, Skills, and Abilities.
Knowledge of deploying and supporting Industrial Automation Ignition and VTScada platforms at multiple physical locations in an enterprise.
Experience with remote equipment network connectivity, WAN connectivity, cloud-based data storage, servers, and load balancers.
Document user, support and maintenance procedures.
Document standardized communications to users and management.
Customer service skills including conflict resolution.
Effectively communicate with staff, management, end users, and other customers.
Presents, communicates, and articulates technically advanced information to all levels of the organization (including technical and non-technical personnel, outside vendors, Senior Leadership and Executive Leadership).
Ability to conceptualize end user steps and processes to readily identify the issue / problem.
Problem solving and analytical skills.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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