What are the responsibilities and job description for the IT Help Desk II position at Rosecrance Health Network?

Job Description

Let’s change lives together.

Join a purpose-driven community of champions.

Position Purpose : The IT Help Desk II technician will support the IT department in maintaining network infrastructure, security, and performance monitoring. This role is essential for ensuring that computer operations run smoothly, allowing end users to effectively complete their business tasks. The technician will recommend and implement network policies and standards while also managing relationships with external vendors and suppliers for the maintenance, and procurement of infrastructure software and hardware.

Qualifications / basic job requirements :

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience in the IT industry
Demonstrated experience in network support or in a related area
Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form
Proven track record working with data and telecommunications equipment
Experience with WAN and LAN technologies and protocols, including OSPF, RIP, BGP, HSRP, VPN, switching, trunking, VLAN, NAT, PAT, ACL, SNMP as well as T1, T3, DSL, ISDN, dial backups, leased lines and structured cabling
Experience with general servers including but not limited to VMware, MS Exchange, and Active Directory
Experience with Cisco PIX firewalls, IDS, and VPN products, including the installation of network cables across various racks and the setup of switches, routers, and other networking equipment.
Proven ability to build and maintain effective working relationships with leadership, coworkers, and all stakeholders
Excellent oral and written communication skills
Belief in the mission and vision of Rosecrance

Duties and responsibilities :

Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.

Ensure that systems residing on the network are maintained and secure.

Set up, configure, and support the Rosecrance internal and / or external networks.

Develop and maintain all systems, applications, security, and network configurations.

Troubleshoot network performance issues and create and maintain a disaster recovery plan.

Monitors all services that reside on the network.

Perform and test routine system backups and restores.

Proactively expand job responsibilities, propose improvements, and collaborate with team members to generate ideas and enhance processes.

Perform maintenance on Cisco products and utilize a strong knowledge of TCP / IP, network monitoring, and trending tools.

Recommend upgrades, patches, network applications and equipment.

Administer and maintain network firewall systems and devices

Manage end user accounts, permissions, access rights, and storage allocations.

Audit network log files of network use

Maintains documentation of all network systems utilization and deployments

Maintain information technology equipment including servers, PCs, printers, telecommunications, etc.

Maintain LAN / WAN data communication equipment.

Educate employees on the proper use of information technology resources.

Monitor and maintain physical and virtual information technology security.

Monitor information technology license compliance and report potential violations to leadership.

Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.

Exhibit actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.

Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.

Deliver exceptional internal and external customer service.

Serve as a role model to others and demonstrate excellent company stewardship.

This job description may not contain a comprehensive listing of activities duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay : Based on experience

Starting Pay : $22.36 / hour

Schedule : 8-hour shifts

Shift : 8 : 30am - 5 : 00pm

Monday through Friday

Onsite and requires some travel

Benefits : Rosecrance values its employees and offers a comprehensive benefits package, including :

Salary based on education, experience, and credentials

Medical, dental, and vision insurance with multiple plan options to meet your needs

401(k) plan with employer match and discretionary employer contribution

Group Life Insurance including LTD and AD&D

Tuition assistance and licensure / certification reimbursement

Paid Time Off, sick time, bereavement leave

Referral program earning up to $1,000 per hire!

Wellness plan and certain facilities offering an on-site gym

Daily pay available through financial wellness provider : UKG Wallet

About Us

Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note : Only candidates selected for an interview will be contacted.

Health and Safety

Enjoy a safe and healthy work environment! As a federally funded company, Rosecrance operates under multiple licenses and accreditation agencies, requiring strict adherence to their respective laws and policies concerning employee health and safety requirements. Compliance with the company's health policies is a condition of employment.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Salary : $22

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