What are the responsibilities and job description for the Front Desk Clerk position at Rosecrance?
Our job is hope.
Join a purpose-driven community of champions.
Position Purpose : To maintain a well-organized office in accordance with agency policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members and for assisting the clinical staff with streamlining any clerical functions.
Qualifications / Skills :
- High school diploma or equivalent
- Strong Customer Service skills and customer service oriented
- Phone and / or switchboard experience
- General understanding of Mental Health
- Organization and multi-tasking abilities
- Ability to communicate effectively and efficiently
- Must be able to work independently and with a team
- General knowledge of MS Word, Excel, proficient in Outlook
- Keyboarding and ten-key experience, minimum 35 wpm typing
Essential Responsibilities :
1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required.
2. Answer and direct calls appropriately.
3. Greet clients and visitors, collect and post payments.
4. Maintain scheduling logs including referral and intake schedules
5. Answer and direct calls appropriately.
6. Conduct financial interviews with clients, update and register clients in database.
7. Review all documents for completeness and scan them into the EHR.
8. Internal and external distribution of mail
9. Input data and prepare reports as assigned.
10. Review clinical data and communicate discrepancies with supervisors
11. Assist office support team as needed
12. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Ethics.
13. Deliver exceptional customer service consistently to every customer.
14. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
15. Assume other related responsibilities as assigned by management.
Schedule : 8-hour shifts
Work Location : Rosecrance Connections Counseling - Madison, WI
About Us :
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Health and Safety :
Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.
Equal Employment Opportunity :
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
Partnerships :
Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership). Learn More
