What are the responsibilities and job description for the Assistant Manager - Banking position at Rosedale Federal Savings and Loan Association?
Job Description
Job Description
Join Rosedale Federal and Be a Part of OUR STORY
At Rosedale Federal, we pride ourselves on being a community bank. We are a highly successful, growing financial institution with a rich 116-year history, over $1 billion in assets, 13 retail branch locations in MD, and approximately 155 employees. Our culture, strategic vision, and core values center around community , both internal and external. We believe what sets us apart is our strong commitment to our people - employees, customers, and communities - with a focus on employee engagement and recognition, work / life balance, growth and development opportunities, personal connections, delivering an exceptional personal touch customer experience, charitable giving, employee involvement in our communities, financial literacy, and so much more.
About the Job
Rosedale Federal is currently seeking a Assistant Branch Manager to join our team in Rosedale. The Assistant Branch Manager assists with directing, overseeing, and administering the operations of the branch. Under the guidance of the Branch Manager, this position functions as part of the branch management team, handles management responsibilities in relation to the Relationship Guides, and performs Branch Manager's duties in her / his absence. The Assistant Branch Manager promotes the Bank's relationship sales culture, provides an outstanding customer experience, and seeks to acquire, deepen and retain customer relationships. Professionalism, leadership, being a positive role model and promoting teamwork are key to this position.
In this position you will :
- Directly assist the Branch Manager with all management functions including staffing, scheduling, performance management, training, one on one's, coaching, and employee recognition and development. Perform the Branch Manager's duties in their absence.
- Lead branch meetings and huddles relating to products, sales and service and operations.
- Create an outstanding customer experience that is personalized, responsive and convenient; ensuring that customers are serviced in a timely, accurate, and thorough manner.
- Serves as product knowledge branch expert having thorough knowledge of product features and benefits and the ability to sell the benefits to customers. Provides product knowledge training for branch staff.
- Sets the example in customer service delivery for branch staff to emulate. Knows the branch customer base and customers' typical banking activity.
- Maintains a visible presence with customers throughout the branch including lobby, platform and teller line.
- Identifies and refers potential lending opportunities to the appropriate department.
- Participates in outbound customer calling efforts.
- Assists with directing, overseeing, delegating, and completing the daily operations to include management of security procedures, audit control, reporting, settlements, physical branch maintenance, proper branch opening and closing, and adherence to all policies and procedures.
- Runs a teller drawer as needed.
- Opens new accounts / closes accounts to include checking, savings, CDs, IRAs, and business accounts, and takes credit card applications.
This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.
What we are looking for :
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
Benefits you will enjoy :
We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.
