Catering Manager

Summary:

The Catering Manager organizes and facilitates all group-scheduled affiliated communication with the operating department throughout the hotel. Meets with guests prior to the event to understand their requirements and ensures their needs are met. Coordinates all aspects of functions and meetings, including reserving conference rooms, configuring space, and communicating event details to all hotel departments. Ensures all events run as planned and client expectations are met based on Company Standards.

Responsibilities:

• Solicit new business and maintain positive results driven relationships with existing customers.
• Communicates directly with the group/customer contact.
• Collects all pertinent information to facilitate a successful conference.
• Works with the sales department manager as a partner and maintains open lines of communication.
• Uses computer programs effectively — V1, Outlook, Word, and Excel.
• Handles pre-planning meetings with the group contacts to gather all needs of the group prior to arrival.
• Responsible for coordinating and communicating the Group Resume, Program Outline, Banquet Event Orders, VIP Amenities, and Production and Exhibit load-in and load-out. In addition, if applicable, security and re-key requests.
• Has strong knowledge of food and beverage.
• Is familiar with hotel banquet menus and knowledgeable about items on the menus.
• Manages the group room block.
• Communicates reductions and additions accordingly.
• Sends reminder letters to customer regarding due dates for group rooming cut-off, and other needed information.
• Attends weekly departmental staff meetings, weekly group pick-up meetings, weekly hotel staff meetings, daily Banquet Event Order meetings, and other meetings as requested.
• Coordinates and facilitates the group's pre-convention meeting.
• Keeps an open line of communication with the hotel operating departments throughout the duration of the group's conference.
• Is available 24 hours to the meeting planner/group contact while the meeting planner/group contact is on site at the hotel.
• Meets with group's vendors to ensure all load-in and load-out times and procedures are coordinated effectively.
• Understands Fire Code Regulations throughout the hotel convention space.
• Knows rigging capacities and allowable hanging locations.
• Is knowledgeable of banner and sign permitted placement.
• Knows function space capacities, ceiling heights, floor weight restrictions, load-in and load-out areas and 'flow' of traffic.
• Has extensive general knowledge of the hotel, its policies, and its services.
• Organizes group post-convention meeting and reviews departmental success and opportunities.
• Prepares and distributes Post-convention Report to operation Department Heads.

Experience/Qualifications:

• Prior experience in Convention Services in a resort-type facility is preferred.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Four year college degree or equivalent experience.
• Certified Meeting Planner (CMP) preferred or previous similar training.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.