What are the responsibilities and job description for the Front Desk Agent - (Overnight) position at Rosen Hotels & Resorts?
Summary :
The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and managing guest accounts during check-in and check-out. The ideal candidate will be detail-oriented, possess strong conflict-management skills, and excel in decision-making to ensure a seamless guest experience.
Responsibilities :
- Greet and register guests with a welcoming and professional demeanor.
- Provide guests with information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly and courteously.
- Manage the check-in and check-out process, ensuring accurate billing and efficient service.
- Maintain accurate guest records, and payment transactions, and follow hotel policies for room assignments.
- Comply with the company's drug-free and tobacco / nicotine-free policies.
- All other duties as assigned.
Experience / Qualifications :
Education and Certification(s) / License(s) :
Discover Life at Rosen :
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.
Benefits Our Associates Enjoy :
We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.
