What are the responsibilities and job description for the Aftermarket Sales Representative position at Rosenbauer South Dakota, LLC?
ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The Aftermarket Sales Representative is responsible for expanding Rosenbauer’s market penetration both domestically and internationally. The Aftermarket Sales Representative is responsible for handling customer-initiated requests seeking replacement products. They are responsible for regularly communicating with dealers, customers, and vendors to ensure accuracy when processing orders and addressing any complaints/discrepancies. The Aftermarket Sales Representative is responsible for continually building and maintaining Rosenbauer’s relationships with its customers.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
- Effectively promote aftermarket machine parts/kits/upgrades by analyzing customer’s existing machinery and potential needs.
- Provides consistent, superior customer service; ensures all customers' needs are identified and addressed and maintains a high level of customer satisfaction at all times.
- Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
- Increase aftermarket sales volume with both existing and new customers.
- Works with customers and dealers to identify customer fabricated parts and coordinate with engineering and production.
- Actively works with customers/dealers to expand sales of loose parts and equipment.
- Partner with dealers to identify their customer base needs.
- Conduct frequent and documented communications with dealers and customers.
- Partner with Aftermarket manager to identify Rosenbauer’s need to support dealer and customer base.
- Responsible for decisions identifying and fulfilling dealers needs and increase Rosenbauer’s market shares.
- Works cross-functionally with departments like Production (pumps, paint, and fabrication) and Engineering to ensure support of customer needs.
- Performs other duties and responsibilities as required by management to meet the needs of the company.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.
K | Knowledge, Education, and/or Experience:
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S | Skills: Language:
Math:
Computer:
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A | Abilities:
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OTHER QUALIFICATIONS | CHECK IF APPLIES | Give Examples as Necessary |
Driving- license | x | May need to travel off site for tradeshows, meetings, or company related events. |
Driving- Own Vehicle | x | May need to travel off site for tradeshows, meetings, or company related events. |
Hours of work- Ability to work evenings and/or weekends occasionally | x | As needed to meet the needs of the department. |
Travel- Local | x | May need to travel off site for tradeshows, meetings, or company related events. |
Travel- Overnight | x | May need to travel off site for tradeshows, meetings, or company related events. |
Travel- Prolonged Periods | x | May need to travel off site for tradeshows, meetings, or company related events. |
Qualifications- Other |
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EOE, including disability/veterans.
