What are the responsibilities and job description for the Service Technical Trainer position at Rosenbauer South Dakota, LLC?

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Service Technical Trainer will implement in-person and online training modules to teach end users how to correctly diagnose, repair, and maintain Rosenbauer products. They will develop on-site factory mechanics trainings and support the Training and Technical Publications Director by gathering and analyzing training feedback/data to help with continuous improvement efforts. Also, the Service Technical Trainer will travel to various Rosenbauer campuses and dealer locations to conduct in-person trainings.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

Implements in-person and online training modules to teach end users how to correctly diagnose, repair, and maintain Rosenbauer products.
Develops on-site factory mechanics trainings and supports the Training Director by gathering and analyzing training feedback/data to help with continuous improvement efforts.
Travels to various Rosenbauer campuses and dealer locations to conduct in-person trainings.
Ensures that the training topics are current and meets all industry standards.
Ensures that EVT testing is available following in person training seminars.
Participates in periodic company and/or customer meetings relevant to position.
Develops Rosenbauer training materials such as recording and editing video and power point presentations.
Manages curriculum content, quality, and relevance to products to ensure the highest quality of instruction.
Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or Experience:

Associate degree in business administration, sales and marketing, or a similar field preferred.
Ability to obtain a CDL license with a tanker endorsement required.
3 years of training experience required.
5 years of training experience preferred.
Strong knowledge of Rosenbauer products preferred.
Previous technical training experience preferred.

Skills:

Language:

Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.
Able to present training information to different groups and adapt to the learning styles of the individuals attending the trainings.

Math:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:

Able to perform intermediate PC functions in Microsoft Office Suite.

Abilities:

Able to deal with problems involving a variety of variables in non-standard situations.
Able to read and interpret build books and specifications.
Strong attention to detail.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.

OTHER QUALIFICATIONS	CHECK IF APPLIES	Give Examples as Necessary
Driving- license	x	May need to travel off site for tradeshows, meetings, or company related events.
Driving- Own Vehicle	x	May need to travel off site for tradeshows, meetings, or company related events.
Hours of work- Ability to work evenings and/or weekends occasionally	x	As needed to meet the needs of the department.
Travel- Local	x	May need to travel off site for tradeshows, meetings, or company related events.
Travel- Overnight	x	May need to travel off site for tradeshows, meetings, or company related events.
Travel- Prolonged Periods	x	May need to travel off site for tradeshows, meetings, or company related events.
Qualifications- Other	x	Able to obtain a CDL license with a tanker endorsement. Able to obtain a passport.

EOE, including disability/veterans.

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Service Technical Trainer

What are the responsibilities and job description for the Service Technical Trainer position at Rosenbauer South Dakota, LLC?

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

What is the career path for a Service Technical Trainer?

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