Bilingual (English/Spanish) Intake Specialist

About Rosenbaum Personal Injury Lawyers

Rosenbaum Personal Injury Lawyers is a pre-eminent New York City personal injury firm that has been representing individuals throughout the New York City metro region for over 40 years. The firm prides itself on the exemplary quality of service that it delivers to its clients and has successfully represented clients with all types of personal injury claims.

Summary

Rosenbaum Personal Injury Lawyers is seeking an enthusiastic, detail-oriented, and bilingual Intake Specialist to join our amazing team. The Intake Specialist plays a key role in identifying and bringing new clients to our firm and is the first point of contact for potential clients. This crucial role is an excellent opportunity for anyone looking to gain experience within the legal field. Recent college grads are encouraged to apply!

Key Responsibilities

• Assist with fostering and maintaining positive client relations through communication and professional conduct.
• Serve as the first point of contact for prospective clients.
• Conduct intake interviews to gather information and assess case potential.
• Manage initial case information, track leads, and follow up with potential clients as needed.
• Support prospective clients by providing general information about the Intake process.
• Provide additional support to the Intake team and perform additional duties as needed.
• Assist with special projects and initiatives as assigned, demonstrating flexibility and willingness to take on new tasks.

Qualifications

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications, including Filevine.
• Strong attention to detail and accuracy in maintaining case information.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• Proactive problem-solving skills and a willingness to learn and adapt to new challenges.
• Discretion and confidentiality when handling sensitive information.

Education and/or Experience

• Experience in customer service role is preferred. Legal experience is a bonus!
• Associate’s degree required but Bachelor’s degree is preferred.
  
  

Benefits and Additional Information

• Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
• Opportunities for professional development and advancement within the company.
• Friendly and supportive work environment with a focus on teamwork and collaboration.

This role is full-time and is on-site at our New York City office in downtown Manhattan.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Join our team and be part of a company that values your skills and contributions. If you are detail-oriented, organized, and ready to take on a rewarding new role, we encourage you to apply for the Intake Specialist position!

Pay Range
$35,000 - $40,000

Equal Employment Opportunity
Rosenbaum Personal Injury Lawyers is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.

Acknowledgement
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Salary : $35,000 - $40,000