Medical Receptionist/Front Desk

About us

RoseRock Eyecare is a private optometry practice in Jenks, OK and Broken Arrow, OK. We are looking for a new team member with excellent customer service skills and a passion for helping others! Optometry is a mixture of medical and fashion. We are looking for someone with a friendly and positive attitude to greet patients and communicate effectively insurance benefits for medical testing services, glasses, and contacts. No experience is needed, but preferred. Organization and attention to detail is a must.

The opportunity includes scheduling appointments, confirming appointments, pulling insurance benefits, preparing documents for the office to stay organized, creating invoices, and taking payments for services. Cross-training to help with optical adjustments, dispensing glasses/contacts, and billing vision insurance claims is expected.

At RoseRock Eyecare Broken Arrow, putting patients first is a big part of our culture! We are a growing practice and needing someone that wants to work hard, is a self-starter, and a team player.

Responsibilities:

• Answer phone calls and greet visitors
• Answer questions about the company and triage patient concerns
• Make important decisions about how to handle customers and clients
• Answer other questions about the company's functions, policies, and services
• Gather and document specific information about insurance companies
• Calling insurance companies on behalf of the company and patient
• Communicate with patients about services accurately
• Creating invoices and taking payments
• Scheduling appointments and confirming appointments
• Learning to adjust glasses and dispense glasses/contacts to patients
• Selecting eyewear for patients based on style, fit and comfort
• Educating patients on lens design prescribed by the doctor and technology options
• Troubleshooting glasses concerns and problems
• Verifying orders are correct
• Calculating best insurance benefits for patients
• Submitting insurance claims

Skills:

• High problem solving skills
• Effective and friendly communication
• Simple, but quick math skills
• High attention to detail
• Critical thinking
• Common sense
• Self starter
• Easily adaptable
• Putting others first

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person