Host - Rosevale Kitchen

About Us

Carver Road Hospitality now has two venues at the new Civilian Hotel in Hells Kitchen. The two floor, 150-seat Rosevale Kitchen & Cocktail Room, will feature a chef-driven & seasonally influenced menu prepared with regionally sourced ingredients. On the rooftop, Starchild will showcase spectacular sunset views to the post-work crowd along with a concise menu of creative small bites.

Position Summary

The Host will be responsible for welcoming, greeting and seating guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. The Host is also responsible for managing reservations and providing accurate wait times for guests without reservations.

We are currently looking to fill a seasonal/part time Host position.

Duties and Responsibilities

• Provide guests with basic food and beverage information including special offerings and displays upselling skills
• Able to assign seating considering service standards, staffing levels and kitchen capacity
• Set up the host stand, review the reservation book, and maintain general cleanliness and orderliness of the area throughout shift.
• Assist with incoming calls and answering questions from guests and confirming reservations.
• Seat reservations promptly at a table pre-set for the number in the party and hold chairs for guests as often as possible when seating them.
• Protects establishment, guests, and employees by adhering to Department of Health and company sanitation standards.
• Actively takes and processes reservations for guests, special orders, pre-payment information
• Perform side-work and other opening/closing procedures as directed by management.
• Responsible for making sure all menus are organized and current, taking weekly inventory of menu paper, menu backs and desk stationary
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Updates knowledge by participating in staff training opportunities.
• Portrays a positive and professional attitude.
• Maintain professional appearance standards as directed in the Employee Handbook.
• Anticipates and accommodates the needs of the guest while providing professional and exceptional service to ensure guest satisfaction.

Our Ideal Candidate:

• Previous host/hospitality experience in a high-volume restaurant/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality managements right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.