What are the responsibilities and job description for the Assistant Service Advisor / Service Writer position at Roseville Honda Motorsports?
About Our Dealership:
With 3 dealerships in the local communities we serve all of NorCal's motorcycle, dirt bike, scooter, generator, ATV and side-by-side, snowmobile, and watercraft needs! Our stores feature fully stocked sales floors and parts departments. We are looking to add individuals with fantastic attitudes and the desire to excel to join our team. Any skill levels are welcome to apply.
Want to turn your passion for motorsports into a career? Visit us in person to apply!
Duties & Responsibilities:
- Promptly greet customers in a courteous and friendly manner
- Perform visual walk-around inspections of all incoming bikes, and clearly record customer interests and concerns accurately on work-orders
- Help manage work-order documents, files, and supporting data in an organized and professional manner
- Estimate costs and completion times at the point of sale and communicate them to the customer in a professional manner
- Routinely review work-in-progress to support quality and timeliness
- Quickly notify customers of any changes, delays, or additional work needed
- Assist in preparation of warranty claims, recall forms, and extended service contract claims
- Efficiently operate service department scheduling system
- Manage customer expectations and create customer relationships for great customer experiences
- Handle customer concerns reasonably, showing empathy with a positive attitude
Qualifications:
- Must have an outgoing and friendly personality
- Have superior communication and customer service skills
- Experience working in an automotive/powersports environment
- Proficient computer skills (EVO knowledge and experience with dealership software is a plus)
- Demonstrate the ability and desire to learn
- Good organizational ability
- General understanding of mechanical/technical terms
- High school diploma or GED equivalent
- Valid driver's license
What We Offer:
- Medical Insurance
- Dental Insurance
- 401(k) Plan
- Paid sick leave
- Paid holidays
- Employee discounts
If you would like to join our team we would be happy to meet you! Visit us at Roseville Honda Motorsports today! Please follow state guidelines and wear a mask.
This is a full time position - you must have full availability Tuesday-Saturday from 9am-6pm.
360 North Sunrise Ave
Ste 150
Roseville, CA 95661
Job Type: Full-time
Pay: $17.50 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $21