Conference Services Manager

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, A Rosewood Hotel, is looking for a Conference Services Manager. This role is responsible for organizing, coordinating, and helping clients deliver successful group, catering, and room-affiliated events. The Conference Services Manager routinely focuses professional efforts on corporate and catering programs while partnering closely with clients and event planners to deliver seamless and memorable events in line with Five-Star standards.

Essential Duties and Responsibilities:

• Plan, execute, and oversee the aspects of all assigned groups and business meetings as needed, including functions and billing.
• Prepare and distribute timely correspondence to customers, internal booking reports, BEO, and all related documentation and maintain all related files.
• • Work closely with the Associate Director of Sales and the Director of Sales to ensure proper yield space management and accurate Catering and Room Forecasting.
• Participate in BEO Meetings, Resume Meetings, Credit Meetings, training programs, and other catering-related meetings as required.
• Work closely and collaborate with other departments within the resort to provide quality service to customers.
• Collaborate with the Culinary and banquet Teams to create innovative menus and event proposals that continually improve revenue and profit margins while maintaining quality.
• Demonstrate an innovative and creative approach to accommodating clients’ special needs and requirements.
• Properly handle and maintain sensitive and confidential information.
• Work with the Group Sales Team to maximize function space and ensure the capture and consistent upselling of room sales, food & beverage minimums, and site fees.
• Maintain consistent and professional verbal and written communications with clients.
• Actively participate in industry-related organizations and local communities to develop relationships and produce leads.
• Conduct effective onsite and pre-planning field presentations to customers.
• Maintain efficient and detailed input into the Delphi system to Brand standard.
• Active supervision of event set-up to include planning with kitchen and outside agencies and vendors
• Achieve the annual targeted Event revenue upsell goal as assigned.
• Promote in-house services and grow ancillary spending in line with budgeted targets and goals.
• Collaborate with the Culinary team on event menu formulation and conduct and participate in client menu tastings.

• Comply with Resort Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Works within all pre-set budgetary limits.
• Takes on other tasks in addition to the ones stated in a reasonable framework.
• Develops and updates policies and manuals related to the division/department for implementation in the field while ensuring compliance for consistency across the group.
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission, and core values at all times.

• Proficient with Microsoft Office, Excel, PowerPoint, Internet and Outlook
• Proven track record of developing long-term client and co-worker relationships
• Excellent communication skills, including written, verbal & computer
• Ability to create and deliver professional quality presentations in front of groups
• Superior time management, organizational, and detail management skills
• Solid knowledge of sales & event planning principles, techniques, and industry practices common to the hospitality industry.
• Professional appearance and demeanor.
• Sound knowledge of room setups, including audio-visual equipment and food & beverage cost control measures.
• Demonstrates superior problem-solving and troubleshooting skills.
• Ability to make timely and impromptu decisions, balancing client needs with the hotel's financial, safety, and staffing goals.
• Ability to “visualize” and deliver creativity to event management.
• Exceptional negotiation and presentation skills.

• Minimum of 3 years of hotel experience in a similar-sized hotel/resort operation or equivalent.
• Minimum 3 years of Event & Group catering experience in a luxury setting.
• Must be willing to work weekends, evenings, and holidays based on business needs.
• Multi-event venue and Destination Hotel/resort experience preferred.
• Salesforce Delphi experience preferred.

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.