Coordinator, Distribution

Country/Region

United States of America

Province/City

Dallas, Texas

Location

Rosewood Hotel Group, Dallas

Department

Sales & Marketing

Job Type

Full-time Permanent

Job Summary

The Coordinator, Distribution will perform the day to day operations within the distribution department and have knowledge of all departmental procedures, standards and policies. This includes communicating with and supporting all properties, assisting management, co-workers, and travel agents where needed, and managing rate and content distribution in all applicable systems according to brand standards and service level agreements.

Essential Duties and Responsibilities – (Key Activities)

• Assist in the day to day operation of GDS, DHISCO, SynXis CR, Lanyon Content Management, and Opera CRS systems. Includes troubleshooting reservation connectivity issues and testing new releases.
• Serve as the point person for an assigned group of properties for rate and content builds in all systems.
• Assist with on-boarding new property revenue and reservation staff when required.
• Assist with building newly acquired Rosewood properties in all distribution systems.
• Ensure department standards are being followed, including but not limited to the rate build process, content standards and travel agent help desk procedures.
• Act as a resource for management, properties, and co-workers for questions regarding Distribution related issues.
• Responsible for match and merge process for stay records and all related profiles in the Opera Reservation System to ensure data integrity.
• Assist in the auditing of the various systems, GDS, DHISCO, SynXis CR, Lanyon Content Management, and Opera CRS systems to ensure content and rate accuracy/availability.
• Create and maintain department documentation such as standard operation procedures and training manuals.
• Target improvements in flow processes, procedures, service levels and make recommendations when necessary.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs of the department.
• Required to attend all training sessions and meetings, both within the company and offered by outside
• Ability to perform “Physical Requirements” and “Mental Effort Requirements” as explained below
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:
• Models the Company’s culture, vision, mission and core values at all times.
• Other duties as assigned

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

• Must be able to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize
• Strong organizational skills
• Ability to work flexible hours
• Possess problem solving skills and troubleshoot complex issues
• Work with minimal supervision
• Work cohesively with various departments as part of a team
• Maintain confidentiality of guest information and pertinent hotel data.
• Language: Required to speak, read and write English, with fluency in other languages preferred

Qualifications

• High School Diploma

Experience

• Experience: Minimum two years of relevant experience within the hospitality and/or travel industry
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Working knowledge of Opera, SynXis CR and GDS preferred. Proficiency in MS Word, Excel and Outlook.

This position is open to candidates based in Dallas, TX. The salary range for this position is $50,000 - $55,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of experience, location, and education.

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.