RWMOT - Seasonal Pool Server/Bartender (Full-Time)

Job Summary-

The Poolside Food & Beverage Service Attendant is responsible for delivering exceptional food and beverage service to guests at the pool area, following hotel standards. This dual role involves preparing and service alcoholic and non-alcoholic beverages, taking food orders, delivering orders promptly, handling payments, and ensuring the cleanliness and organization of the pool and pool service areas. The position requires maintaining high levels of guest service, adhering to all legal and hotel policies, and working collaboratively with the pool team to provide a seamless experience for guests through all touchpoints.

Essential Duties and Responsibilities (Key Activities)-

The following are specific responsibilities and contributions critical to the successful performance of the position :

• Food & Beverage Service : Set up, serve, and deliver food and beverage orders to poolside guests according to hotel standards. Confident knowledge of menu and ability to make recommendations.
• Payment Collection : Handle cash and process payments accurately using the POS system (InfoGenesis). Ensure proper recordkeeping and deposit at the end of each shift.
• Beverage Preparation : Prepare and serve alcoholic and non-alcoholic beverages. Monitor and adhere to the rules and regulations established by the TABC, including the monitoring of guest consumption and knowledge of procedures for handling intoxicated guests.
• Guest Relations : Build rapport with guests, remembering their names and preference. Provide excellent customer service and anticipate guest needs. Thorough knowledge of and correct application of all hotel policies, procedures, and practices. Responsible for maintaining hotel standards of excellence relating to attitude, customer service, employee relations, and job performance.
• Pool Deck Maintenance : Regularly pick up used food and beverage service items, clear any trash or debris from the pool deck, assist in replacing soiled towels and chair covers, maintain cleanliness of pool deck and pool service areas. Report maintenance issues to management as needed.
• Appearance & Presentation : Maintain a professional appearance and demeanor throughout the shift. Ensure adherence to uniform guidelines are met and uniform remains in good repair.

This list of essential functions is not exhaustive and may be supplemented, as necessary.

Other Standard Responsibilities-

Experience-

General Skills-

Technical Skills -

Education or Certification

TABC Certification Required Food Handler's Certification Required

Language-

Physical Requirements-