RWMOT - Server Assistant / Food Runner (Full-Time)

Job summary -

To assist the server & captain in all set-ups tasks and to perform basic service functions in the Restaurant according to the standards manual. Provides courteous, professional, efficient and flexible service consistent with Rosewood Hotel's standards in order to maximize guest satisfaction.

Essential Duties and Responsibilities - (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position :

• Check all the tables set in the station for cleanliness and proper position before opening. Responsible for all side jobs prior to the opening. Set up the service carts with the clean and proper items.
• Works under the supervision of the captain. Communicate with the chef on any special orders. Bring and serve the right food to the guest.
• Keep the right timing for the food in the kitchen (not too soon or too late). Be aware of the guest needs and satisfaction. Give continuous service from start to finish.
• Clean the table with the progress of the meal.
• Assist captain greeting the guest upon arrival and thank you when leaving.
• Have an understanding and knowledge of all food and beverage items served.
• To assist in the set-up of the dining room. Prepare service station for all supplies & equipment. Stock & clean silver, glassware, china & linen. Provide guests with water when seated.
• Service guests with rolls & butter. Refill water, bread & butter if needed. Replace soiled ashtray with clean one and clear the table when needed during the progress of the meal.
• Sort all dirty glasses, china & silver in the service station and take them back to the dishwasher. Give coffee & tea service to the guest when ordered. Give service continually during the stay of the guests.
• Clear the table when guests leave. Deposit all dirty linens in the hampers. Reset the table for the next seating. To insure the cleanliness of the bus station, clean all side stands & service stations. Assist the waitpersons in performing all closing tasks and side jobs.
• Be fully conversant with all services and facilities offered by the restaurant and the hotel
• Have an understanding and knowledge of all food and beverage items served

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities -

Experience -

General Skills -

Technical Skills -

Education or Certification -

Language -

Physical Requirements -