RWSHR - Server Assistant (FT)

OVERVIEW / BASIC FUNCTION :

The Server Assistant is responsible for providing refined, luxurious service and guest satisfaction according to the standards of the property. The Server Assistant will handle delivering food to guests as well as assisting servers with service.

RESPONSIBILITIES

• Maintains knowledge of all menu items and specials and general description of all food and beverage items and explains general description to guests. Maintains detailed knowledge of table set up and service, using correct glassware, utensils, settings and garnishes.
• Maintain knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Utilizes proper food handling and food service techniques for safe food service.
• Assists the server in taking food and beverage orders in a congenial and timely manner and ensures accurate entry and delivery of order.
• Maintain basic knowledge of P.O.S. and manual systems.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow associates.
• Maintain positive guest relations at all times. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Works closely with the chef to prepare the pass for expediting.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Meets service standards at all times.
• Practices all safety and loss prevention procedures. Ensures tables are well maintained and hygienic at all times. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Remove soiled wares from tables as assigned and transport to dishwashing area. 3 / 18 / 24
• Sets up and cleans the dining areas while maintaining or exceeding hospitality and service standards.
• Meets or exceeds standards of appearance, cleanliness, personal sanitation and hygiene.
• Completes side work duties as dictated by management.
• Works with various outlets and departments to assist with food delivery and other tasks as needed to support the operation.
• Other duties as assigned.

QUALIFICATIONS

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The pay scale for this position is between $18.54 and $22.61 / hour. This is the pay range for this position that the Hotel reasonably expects to pay.

Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and / or Fine Dining Restaurant Experience.

Salary : $19 - $23