Assistant Director of Food & Beverage

KEY RESPONSIBILITIES

Job summary -

Responsible for overall operation of Food and Beverage Division while maintaining quality standards and maximizing profitability.

Essential Duties and Responsibilities - (Key Activities)

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a superior level daily.

· Oversee all food and beverage outlets.

· Design and develop division policies and operating budget including but not limited to forecasts and payroll costs.

· Prepare, implement, and maintain division standards and control objectives.

· Participate in establishing a marketing and public relations plan for F&B.

· Monitor productivity guidelines for all F&B departments. Maximize profits within F&B.

· Establish and implement annual objectives for F&B department in accordance with company and Rosewood brand standards.

· Prepare and maintain operating budget. Attend budget/forecast meetings on a regular basis.

· Select and Direct F&B department heads.

· Ensure that required operating licenses and permits are displayed as required by law.

· Work closely with the Executive Chef to achieve the hotel's F&B goals and objectives.

· Support and uphold hotel standard operating procedures concerning hiring, associate relations, supervision, and disciplinary action.

· Act as Manager on Duty.

· Participate in quality control activities to ensure food quality, presentation, delivery and service is maintained at a superior level.

· Work closely with the Executive team to support and achieve the resort goals and objectives.

· Ensure the F&B department operates based on Rosewood quality standards.

· Interact in courteous and professional manner with all guests, associates and community members.

· Respond in courteous, professional and rapid manner to resolve all guest and associate difficulties.

· Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems to perform and direct many varied and complex tasks.

· Lead F&B Meetings and participate in the monthly Managers’ meeting and weekly events meetings.

· Lead, direct, coordinate, influence and persuade associates to maintain service quality standards.

· Interact with supervisors, subordinates, co-workers, to complete assignments, resolving associate and guest complaints.

· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

· Maintain clean and safe work area.

· Support the company Risk management programs to reduce accidents and improve department working conditions.

· All other duties as required.

Others

· While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills -

· Must be able to perform job functions with attention to detail, speed and accuracy

· Prioritize, organize and follow-up

· Be a clear thinker, remaining calm and resolving problems using good judgement

· Follow directions thoroughly

· Understand a guest’s service needs

· Work cohesively with co-workers as part of a team

· Work with minimal supervision

· Maintain confidentiality of guest information and pertinent hotel data

· Prior heavy exposure to banquets, room service and dining operations

· Thorough knowledge of first-class food and beverage operations

· Thorough knowledge of imported and domestic wines

· Thorough knowledge of budgeting

· Ability to plan, implement and design operating standards and procedures

· Ability to effectuate quality and quantity control standards

· Ability to understand financial statement and react to it

· Ability to establish annual objectives for the division and each management member of the team

· Ability to be resourceful, creative and maintain flexibility

· Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends

· Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces

· Ability to access, input, analyse and retrieve information from computer

· Ability to maintain excellent relations with staff

· Ability to always maintain staff and guest confidentiality

· Ability to accept responsibility for actions of others

· Ability to manage by example

· Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operations of the hotel

· Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations

· Ability to focus and maintain attention to performance of asks despite frequent stressful, emergency, critical or unusual interruptions

· Ability to memorize, recollect and quickly retrieve dates, names, times and other data

· Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions

· Ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

· Required to speak, read and write English, with fluency in other languages preferred

· Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

Qualifications -

· College degree or equivalent work experience.

Experience -

· Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The salary range for this position is $95,000 to $116,500 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.