What are the responsibilities and job description for the IT Help Desk Technician position at Roshal Health?
Apply to join the Roshal Health Team!
Objectives
PI262431836
Objectives
- Provide quick and effective assistance with information technology systems
- Guide customers remotely through systems configuration, troubleshooting, and maintenance
- Listen attentively to customers' questions and concerns and offer optimal solutions
- Help with troubleshooting hardware and software
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Respond to tech inquiries via email and over the phone
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Communicate customer feedback to the appropriate internal team members
- Order, receive, log, and prepare new hardware for users
- Manage user account creation to ensure proper access to company systems
- Managing Help Desk tickets
- Acting as the first point of contact for any IT-related issues
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
- Experience with the Windows Operating System, as well as iOS and Android for mobile devices
- Familiarity with Remote Access software
PI262431836
