What are the responsibilities and job description for the Game Room Manager - E position at Rosie's?
Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Assists with hiring, motivation, training, coaching, mentoring and directing staff to ensure that Team Members receive leadership, guidance and resources to accomplish established objectives.
- Assists in creating and fostering an environment of support and motivation for Team Members.
- Contributes to the establishment of department standards, guidelines and objectives, and in maintaining other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
- Presents reports as required or requested on performance to the Game Room Director.
- Develops and presents to Game Room Director matters requiring a decision outside the scope of daily operations.
- Assists in development and recommendations of operations policy for the business unit.
- Assists in development of specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
- Assists in the review of cost control reports, cost estimates, and manpower and facilities requirements forecast.
- Coordinates and collaborates with other departments of the business unit in establishing and carrying out responsibilities.
- Provides orientation and on-the-job training for direct reports and ensures that the duties, authority and responsibility for each position are defined and understood.
- Assists in the implementation of programs and organizational plans that support the goals under the position’s authority.
- Assists in setting objectives and procedures governing the performance of assigned activities.
- Responsible for identifying training needs, training and development of subordinates and recommending effective personnel action.
- Keeps employees informed as to company/departmental plans and progress.
- Coordinates activities of assigned units and seeks agreement on issues involving coordination.
- Ensures compliance within the area of responsibility. Makes recommendations for improving interdepartmental effectiveness of policies and procedures.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to director.
- Keeps director informed of relevant activities.
- Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.
- Other duties as assigned.
Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase alcohol.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
- Have knowledge of the Property’s programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
Position Qualifications: College degree or equivalent; or more than 2 years related experience and/or training; or equivalent combination of education and experience.
Operational understanding of:
- HHR/Class II and/or III gaming
- Player Services and Cash Operations
- Marketing
- Accounting
- Security
- Facilities/EVS
- Human Resources
- Information systems and/or technology
Certificates, Licenses, and Registrations: Virginia Racing Commission License
Valid driver’s license with a minimum of three (3) years driving experience.
Supervisory Responsibilities: Manages subordinates who may supervise employees. Responsible for the overall direction, coordination, and evaluation of the unit(s).
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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