Property Manager I

A full service multifamily real estate firm, ROSS Companies, is looking for an experienced Property Manager I in Williamsburg, VA. Your role will play a pivotal part in maintaining maintaining the property, handling tenant relations, and ensuring compliance with relevant laws and regulations.

Responsibilities:

• Maximize apartment occupancy while minimizing delinquency and bad debt balance of rental payments.
• Perform routine community inspections of all areas to maintain satisfactory physical appearance of community buildings, grounds and public areas.
• Perform inspections of all apartments in order to determine resident occupancy, satisfactory housekeeping, maintenance concerns, proper functioning of all appliances, fixtures and smoke detectors, and HVAC equipment (including filters).
• Properly document inspection information as required and exercise steps necessary to correct any deficiencies or violations.
• Maintain apartment occupancy standards and enforce lease provisions, community rules, and regulations.
• Must have the ability of appropriate and effective conduct during emergency situations.
• Eliminate safety hazards to residents, public, and employees in the workplace and promptly report hazards.
• Maintain confidentiality about the business affairs of the company, community, residents, and employees as outlined in the Confidentiality Policy.
• Maintain communications with residents, employees, Regional Property Managers, vendors, owners, government agencies, and ROSS Management personnel, or any other resources concerning management and related community issues.
• Supervise, motivate, evaluate, and maintain positive relations with all vendors and contractors.
• Respond immediately to emergency situations to ensure resident and employee safety.
• Submit any insurance and/or incident reports concerning community losses, damages, resident claims or security issues.
• Manage apartment turnover process in accordance with ROSS Management Services standards.
• Assist with preparation of annual community income/expense budget.
• Recommend improvements to and/or upgrade of current capital expense items for budget purposes.
• Responsible for on-site petty cash fund.
• Adhere to accounts payable procedures for timely completion, accuracy, and transmittal.
• Respond and properly communicate to resident and community employees regarding any issues or concerns.
• Ensure staff complies with Fair Housing Standards and policies established by the community and the management company.
• Execute marketing techniques, advertising, and market surveys to achieve high occupancy levels and minimize vacancy loss.
• Stay abreast of current market trends within the community’s competitive set.
• Manage preparation of weekly rental reports, service order reports, month-end reports, boiler logs and notices of accident of loss or employee injury.
• Manage the completion of market surveys ensuring accuracy of comparable rental information.
• Communicate to sales staff market information and provide guidance to overcome challenges.

Qualifications: 

• 2 years experience managing a hotel property or multi-family housing property, leasing and/or sales experience, maintenance knowledge, employee supervision, and resident, prospect and client relations.
• Bachelors Degree in Residential Property Management or Business Administration, preferred. Experience will be considered in lieu of college degree.
• Excellent organizational and administrative abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Detail oriented with ability to analyze issues and utilize superb problem solving skills in decision-making.
• Must possess proficient computer skills and familiarity with property management software.

ROSS Companies is an Equal Employment Opportunity Employer.