Experienced Medical Assistant needed for an Associate Director role

ASSOCIATE DIRECTOR – FULL TIME – MONDAY - FRIDAY

We are looking for a Medical Assistant with 3 years of MA experience, an Associates Degree or higher, and preferably some management. 

The Associate Directors provide the academic support necessary in the day-to-day operations of the campus to provide leadership and support to the students and faculty.

The AD will create a supportive, team-driven environment which allows students to complete the program of study and achieve educational goals. This job may include a classroom teaching requirement of 9-22.5 hours per week.

If you are highly organized, enjoy the details of administrative as well as "people work," and have good communication and computer skills, this role could help you to take your career in a new direction.

Success in this role is accomplished through collaboration and partnering with campus staff and key corporate personnel to ensure compliance, positive outcomes, strong site operations and a healthy and positive working environment for students, staff and faculty.

Associate Director duties include:

• Monitors student retention and placement rates for all programs to ensure campus meets established goals and assists staff with improvement plans if necessary
• Actively participates in new student orientation and assists with student equipment setup
• Serves as Lead Faculty for Medical Assistant and Medical Insurance Billing Office Administrative Programs
• Assists Regional Campus Director in identifying and interviewing potential faculty members
• Arranges for onboarding of new instructors and faculty training
• Schedules and conducts student externship site phone conferences, Externship Follow-up Evaluations and completes appropriate paperwork
• Collaborate with Career Services to ensure all externship requirements are completed
• Show consistent improvement in student retention with each program meeting, at a minimum, the ABHES standard of 70% and striving for Ross standard of 80%, while meeting the monthly drop budget
• Strive for positive survey results of 85% or above on Faculty Evaluations and Student Opinion Surveys
• Must have zero tolerance for non-compliant behavior or process and have positive compliance reviews related to faculty and student records

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay and Direct Deposit

Requirements

• An Associate’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA), preferably in the allied health field or a closely related field, Bachelor’s Degree preferred.
• Ability to work at least two evenings a week
• Experience in educational methodology such as curriculum development, educational psychology, faculty management, training, staff development and/or classroom teaching experience
• 3 years of full-time work experience within the past 7 years, in a health care setting with clinical, or clinical & administrative experience, including a minimum 40 hours of experience in an ambulatory health care setting (where medical care is delivered on an outpatient basis)
• License, certification or registration in related field* Management responsibilities, including staff supervision, projects, goal achievement, compliance and budget
• Demonstrated leadership, communication and coaching skills
• Ability to interview and hire effectively
• Ability to achieve or maintain credential and/or licensure within expected time frames
• Ability to remain objective and treat all students equally
• Must have sufficient ability to move around the building and classroom to satisfy student needs and/or facilitate student participation.
• Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, use white board and use classroom equipment.
• Reference and background check required for employment, including credit check
• Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
• Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
• Ability to build rapport with students and staff and work with teams
• Ability to remain focused and adapt quickly in fast-paced work environment
• Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
• Strong attention to detail & accuracy, and commitment to quality
• Demonstrate professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Adhere to Ross Code of Conduct and Professional Ethics
• Ability to work at least two evenings a week

*Associate Directors who were promoted to their role from within Ross and have a degree completion plan in place to meet the minimum requirement, will have the title Interim Associate Director, and will generally have up to 1.5 years to obtain their degree and meet the full requirements of the job. Every six months they will have a check-in with Human Resources and their Regional Campus Director to confirm progress towards the degree completion. Failure to complete the degree in a timely and agreed upon schedule may lead to disciplinary action, up to and including termination of employment.

Ross is an Equal Opportunity Employer

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