What are the responsibilities and job description for the Medical Receptionist position at Ross Eye Institute?
Essential functions - Principal Duties and Responsibilities:
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information at check-in and in accordance to practice guidelines.
- Obtains revenue by recording and updating financial information and collecting any appropriate charges.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments and diagnostic services using EMR technology and physician scheduling preferences.
- Maintains registration flow by efficiently moving patients through the registration process and readying them for clinical staff by use of Nextech Plus and Nextech Intellechart. Communicate all add-ons, delays and cancellations as requested.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Comforts patients by answering questions, providing information, and keeping the reception area in order. Helps patients in distress by responding to emergencies.
- Maintains operations by following policies and procedures and reporting needed changes.
- Daily reconciliation of payment log.
- Scans all medical records and correspondence into EMR systems.
- Coordination of medical records (i.e. requests, filing).
- Works collaboratively with staff to achieve optimal efficiency, outcomes and morale.
- Prepares for next day appointments prior to end of business day.
- Performs self-audits to identify and track scheduling discrepancies; implements solutions.
- Coordination of outgoing mail.
- Other administrative duties as needed or required.
- Must be able to work at alternative Ross Eye Institute locations as needed.
- Demonstrates commitment to agency mission and goals.
QUALIFICATIONS & SKILLS:
- High school diploma or GED required.
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience.
- Strong knowledge of administrative and clerical procedures.
- Proficient in computers and relevant software applications and practice management technology.
- Knowledge of customer service principles and practices; responds appropriately to challenging or demanding customer situations.
- Possession of strong problem solving skills and sound judgment.
- Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
- Ability to be proactive and take initiative.
- Exhibit high level of quality through attention to detail and monitoring of work.
- Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
- Possession of strong organizational skills.
- Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Deals with confidential information and/or issues using discretion and judgment.
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
- Ophthalmology
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $21
