What are the responsibilities and job description for the Loss Prevention Associate position at Ross Stores?
Job Summary
Ross Stores is seeking an experienced Store Protection Specialist to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our stores and customers. This includes monitoring store entrances and exits, detecting potential theft and fraud, and addressing any issues that may arise. By doing so, you will play a critical role in minimizing operational shortages and creating a positive shopping experience for our customers.
Main Responsibilities
Ross Stores is seeking an experienced Store Protection Specialist to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our stores and customers. This includes monitoring store entrances and exits, detecting potential theft and fraud, and addressing any issues that may arise. By doing so, you will play a critical role in minimizing operational shortages and creating a positive shopping experience for our customers.
Main Responsibilities
- Security and Loss Prevention:
- Maintain a visible presence at store entrances and exits to deter theft and prevent potential security breaches.
- Identify and report any suspicious activity or potential security risks to store leadership.
- Monitor sales floor and employee areas to prevent shoplifting and other forms of theft.
- Customer Service:
- Provide exceptional customer service by greeting customers, answering questions, and resolving any issues that may arise.
- Assist customers with finding products, answering questions about merchandise, and offering recommendations.
- Resolve customer complaints in a professional and timely manner.
- Team Collaboration:
- Work closely with store leadership and other employees to achieve security and sales goals.
- Participate in training and development programs to enhance knowledge and skills.
- Communicate effectively with colleagues and management to ensure seamless operations.
- High school diploma or equivalent required; associate's degree preferred.
- One year of supervisory experience in retail or a related field preferred.
- One year of loss prevention or security experience preferred.
- Valid security guard license preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and proficiency in Microsoft Office applications.
