What are the responsibilities and job description for the Store Protection Representative position at Ross Stores?
About Ross Stores
At Ross Stores, we value our people and strive to create a positive work environment where everyone can succeed. As the nation's largest off-price retailer, we offer a unique shopping experience with high-quality brands at extraordinary savings.
Job Description
We are seeking a highly skilled Store Protection Specialist to join our team. This role is responsible for providing a visible presence at store entrances/exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The Specialist will make eye contact, smile, and greet all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating 'command' presence in a company-issued vest/required black attire. They will also monitor the Code 50 package inspection policy and walk the sales floor to identify and address potential theft indicators as directed by store leadership. Partnerships with store leadership will ensure compliance with loss prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.
Responsibilities
At Ross Stores, we value our people and strive to create a positive work environment where everyone can succeed. As the nation's largest off-price retailer, we offer a unique shopping experience with high-quality brands at extraordinary savings.
Job Description
We are seeking a highly skilled Store Protection Specialist to join our team. This role is responsible for providing a visible presence at store entrances/exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The Specialist will make eye contact, smile, and greet all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating 'command' presence in a company-issued vest/required black attire. They will also monitor the Code 50 package inspection policy and walk the sales floor to identify and address potential theft indicators as directed by store leadership. Partnerships with store leadership will ensure compliance with loss prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.
Responsibilities
- Maintaining Safe & Secure Environment:
- Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
- Provides visible 'command' presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
- Removes clutter and ensures safe, clear egress to emergency exits.
- Developing Great Teams & Partnerships:
- Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
- Treats all customers and associates with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs.
- Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
- Other duties as assigned to support loss prevention initiatives.
- Mitigating Theft & Fraud:
- Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
- Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store leadership and loss prevention leadership.
- Adheres to company policy for external theft response.
- Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
- Minimizing Operational Shortage:
- Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
- Observes and validates proper checkout procedures for customers and associates.
- High school education or equivalent required, AA degree preferred.
- One year retail supervisor experience or similar training preferred.
- One year loss prevention/security training preferred.
- Active Security Guard License preferred
- Ability to work effectively in a fast-paced environment.
- Strong communication skills.
- Demonstrated ability to build and maintain relationships with the store team.
- Excellent customer service skills.
- Proven ability to effectively resolve conflict.
- Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
- Consistent timeliness and regular attendance.
- Ability to spend up to 100% of working time standing, walking, and moving around the store.
- Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
- Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
