Demonstration Artist & Trainer - XPression (Job Req #2023-014)

The Demonstration Artist and Trainer is responsible for performing training of XPression, Ross products, solutions and integration at client locations globally. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user operational training and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience. This role is a home-based position.   Who you report to: Manager, Training Solutions - Sports & Graphics   What we offer:  Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.    Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!  Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.       What the job is all about: Perform on-site, off-site, online/remote customer demonstrations Assist the XPression Product team with content creation, organization and technical execution of major trade shows throughout the year Set up demo equipment, assist with set-up and prepare/test gear prior to demos Advise the Sales and Marketing Product Management (MPM) groups regarding current industry trends and customer feedback Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for XPression and XPression Solutions   Develop XPression demonstration techniques, methods and materials for use by other demo staff Perform on-site, off-site and online/remote customer training Provide internal training for Ross staff Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions Assist in the development of XPression customer training methods, materials and techniques Provide feedback to the XPression MPM & TPM on XPression operation, features and roadmap Participate in the review process for upcoming software feature lists Champion customer needs, notably operational features, roll-out and training methods as well as future feature requirements Actively participate in Ross’ user forums, lead key discussions and assist XPression users Maximum 75% international travel is required Must have a valid passport and driver’s license Who you are: Post-secondary degree related to television broadcast or appropriate work experience in a broadcast/post/corporate video environment using XPression. Minimum of 5 years experience in training required. Excellent communication and presentation skills In-depth knowledge of graphic design, production, customer needs and applications Experience in the selling and marketing process for broadcast equipment is very useful Experience with character generator operational for live events Knowledge/experience in Adobe Creative Cloud, Maya/3ds Max, After Effects, Illustrator and/or Cinema 4D, Photoshop, Virtual Set Construction Knowledge of use of Ross Video products and a willingness to learn how to demonstrate  and train on these products, notably: Streamline & MOS Workflow Organized and very detail oriented Ability to problem solve and trouble shoot Ability to work under pressure and adapt to changing environments Experience in the selling and marketing process for broadcast equipment is ideal Fluent in English with additional languages a bonus

Salary : $66,900 - $84,700