Residential Landscape Account Manager

• Client Experience / Communication
• Property Advocacy (Processing MT Requests / Needs from Client Feedback / Audit
• Enhancemen Identification
• Estimating & Selling
• Project Management
• Coaching & Mentoring
• Participate in All Client-Facing Events

Residential Landscape Account Manager

Position Title: Client Relationship Manager

Position Type: Full-Time, Exempt

Pay Range: $60,000-$80,000.

Location: Sterling, VA.

Job Summary: As a Residential Landscape Account Manager, you will be responsible for managing customer relationships, responding promptly to customer requests, discussing goods and services with clients, inspecting and reporting on the performance of management services, identifying sales opportunities, calculating the cost of goods and services, and arranging billing. You will leverage technology CRM software to manage customer relationships, including Microsoft Office, Outlook, and Teams.

The successful candidate will have strong attention to detail, problem-solving skills, and be team-oriented. You should have a clean driving record and hold a valid driver's license. Preferred education, certification, and experience include 3 years of experience in landscaping, customer service, and sales, as well as 1 year of experience in LMA. While horticulture and business management experience are desired, they are not required.

About Rossen Landscape:

Rossen Landscape, based in Great Falls, Virginia, has become the premier comprehensive, high-end residential landscape company in the greater Washington, D.C. metro area. Since 2003, our mission has been to create environments that nurture and delight our team, clients, and community. We specialize in landscape services for the luxury market through creative, sustainable solutions that maximize the natural outdoor environment for our clients. Join our growing and dynamic team to take your career to the next level!

Learn more about us at RossenLandscape.com

Key Responsibilities:

• Customer Relationship- Leveraging technology CRM software (Aspire, Microsoft Office, Outlook, Teams).
• Property Advocacy- Processing maintenance requests and needs based on client feedback. Take care of the property as if it is yours.
• Prompt Client Response- Our commitment is acknowledging and responding to client requests within 24 hours.
• Client Experience- Discuss information about goods or services with clients.
• Enhancement Identification- Identify different avenues for the property to be elevated through better plantings or services. Needs for enhancements, work orders, and scheduling of services to ensure the completion of the work.
• Estimating And Selling- Determine sales charges and arrange billing
• Project Management- From all projects sold, ensure that the project is being delivered and executed as promised to the client.
• Quality Assurance- Inspects, reports, and maintains performance management services.
• Coaching and Mentoring- We believe in a coaching and mentoring culture where team members can help each other improve for the common goal of creating the best landscapes together for client satisfaction.

Knowledge, Skills, and Abilities:

• Boutique Client Service
• Horticulture Expertise
• Problem-Solving
• Administration and Project Management
• Oral Comprehension, Expression, and Clarity
• Sales and Marketing
• Attention to Detail
• Team Oriented

Preferred Experience/Certification/Education:

• Landscaping (3 years)
• Customer Service (3 years)
• Sales (1 year)
• LMA- Lead, Manage, Accountability (1 year)
• Horticulture Studies (desired but not required)
• Business Management (desired but not required)
• Driver’s License (Clean record)

Core Values:

The ideal Residential Landscape Account Manager candidate aligns with our company’s core values:

• Drive
• Relationships
• Integrity
• Professionalism
• Safety

Benefits:

Join a company with a stellar reputation and market-leading compensation (base plus incentives) & benefits, including:

• Paid Time Off (Holidays, Vacation, & Wellness)
• Medical Insurance (subsidized)
• Dental, & Vision Insurance
• 401(k) Plan with Company Match
• Sponsored Continuing Professional Education
• Employee Referral Bonus Program
• Career Advancement Opportunities
• Team Events, Contests, and Surprise & Delights

Physical Demands: While performing the duties of this job, the team member is regularly required to stand, walk, sit, and talk or hear. The team member must occasionally reach with hands and arms and stoop, kneel, or crawl. The employee must occasionally lift and/or move up to 50 pounds. While driving, the team member must continuously be able to control, guide, and navigate the vehicle safely.

Working Environment:

The work environment characteristics described here are representative of those our team members encounter while performing the various essential job functions of our business. Depending on your role, you may encounter any, all, or none of these conditions. Reasonable accommodation may be made to enable individuals with varying abilities to perform essential functions. Our team members regularly work on-site at the client’s property to deliver our maintenance and/or construction services. As such, team members may be exposed to the following conditions, which are just a sampling and not intended to be a comprehensive list: moving mechanical parts, precarious places, fumes/airborne particles, outdoor weather, risk of electrical shock, etc. The noise level in this work environment is usually moderate to loud. Alternatively, while performing the duties of a job, the team member may work in an office setting where the noise is usually quiet to moderate. In all of our work environments, team members are required to operate in compliance with company safety policies, procedures, and applicable laws.

Rossen Landscape is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For any inquiries regarding this job posting, please email HR@RossenLandscape.com. You may also call us and ask to speak to a member of our HR team at (703) 327-2284, x1002.