What are the responsibilities and job description for the Medical Equipment Driver & Customer Service position at Rotech Inc?
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and / or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. In the State of NV this position pays between $18 / hr-$21 / hr depending on related experience
Essential Job Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Adheres to company policies and procedures in regards to using personnel protective safety equipment
- Assists with updating respiratory grid
- Available for on-call assignments as needed
- Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
- Coordinates verification of Medicare, Medicaid, and private insurance coverage information
- Delivers, sets up and maintains equipment at the delivery address using company vehicle
- Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
- Educates the patient and / or caregiver on the safe use and maintenance of the delivered items
- Maintains assigned company vehicle in a clean and safe working condition
- Maintains referral log
- Manages all aspects of intake : answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
- Monitors office supplies
- Observes additional needs that the patient may have and reports same during morning meeting
- Prepares CMNs / SOPs for Sales Reps and documents on tracking log
- Prepares complete and accurate files for Billing Department
- Prepares tickets for daily routes
- Provides service for walk-in patients
- Reports equipment hazards and / or product incidents as required
- Works with location personnel to coordinate deliveries
- Performs other duties as assigned
Travel
Qualifications
Employment is contingent on
Required Education and / or Experience
Preferred Education and / or Experience
Skills and Competencies
Machines, Equipment and Technical Abilities
Physical Demands
Medical Evaluation and Fit Testing Compliance in a timely manner
Rotech Information
Benefits
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Salary : $18 - $21
