What are the responsibilities and job description for the Patient Account Collector (WFH) position at Rotech Inc?
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Summary
We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls / receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.
Essential Duties and Responsibilities
- Arranges for debt repayment or establishes a repayment schedule based on the customer's financial situation
- Completes a Skip Trace on customers that are not responding to collection efforts
- Complies with applicable laws and regulations; including but not limited to HIPAA
- Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
- Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
- Locates and monitors overdue accounts using the billing system
- Negotiates credit extension when necessary
- Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
- Performs diligence in securing all company information, including but not limited to company and patient information
- Receives payment and ensures proper posting to appropriate customer's accounts
- Records information about financial status of customers and the status of collections efforts
- Records / updates patient personal accounts where necessary with contact information
- Performs other duties as assigned
Supervisory Responsibilities
Qualifications
Employment is contingent on
Education and / or Experience
Skills, Knowledge and Abilities
Physical Demands
Machines, Equipment and Technical Abilities
Work Environment
Rotech Information
Benefits
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
