What are the responsibilities and job description for the Customer Service NPWT Resupply (WFH) position at Rotech?
About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Negative Pressure Wound Therapy Resupply Customer Service Representative to join our team. In this position, you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers.
7 : 30am to 4 : 30pm MST
Work From Home with some on-site training, Utah Candidates close to Roy, UT. Inbound / Outbound Calls Required
Essential Job Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Builds relationships with locations, field management, patients and referral sources
- Certain functions require outbound calling and data entry
- Collects co-pays and deductible amounts
- Conducts insurance verification and eligibility for services / products
- Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA / DOT and JCAHO guidelines
- Develops and maintains working knowledge of current products and services offered by the company
- Maintains accuracy and quality control throughout patient contact and data input
- Manages all aspects of initial intake : answering the phone and receiving faxes, collecting patient and referral source information, inputting data into HRCM and eIntake, printing tickets, assembling charts and processing paperwork
- Obtains authorization and qualification documentation
- Prepares complete and accurate files for Billing Department
- Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
- Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
- Provides education to referral sources, patients and employees on qualifications for service and third party billing
- Provides product / service information by answering questions, offering assistance
- Provides technical assistance to customers as required
- Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
- Works extensively with eIntake proprietary system
- Performs other duties as assigned
Qualifications
Employment is contingent on
Required Education and / or Experience
Preferred Education and / or Experience
Skills and Competencies
Machines, Equipment and Technical Abilities
Physical Demands
Rotech Information
Benefits
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
