Assistant Office Manager

Description

Rothman Orthopaedics is looking to hire a full time Assistant Office Manager to oversee our King of Prussia, PA office!

Job Summary:

The Assistant Office Manager supports the Office Manager with administering, directing, and overseeing all departments associated with patient care throughout the office. This individual can provide coverage to directly oversee office/offices and staff. This can be independently or in collaboration with another office manger. Facilitates the efficient operation of patient care areas and physician needs in delivering such care.

Key Accountabilities:

Increase patient satisfaction to 70%, decrease wait times, compliance with policies and procedures, decrease expenses by 10%, decrease overtime, office ownership

Essential Duties:

• Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules.
• Assumes fiscal responsible for co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management.
• Communicates information to customers, physicians, and staff.
• Collaborates with clinical staff to ensure that quality patient care and services are provided. Addresses patient complaints to full resolution while working closely with the regional managers.
• Maximizes office productivity through proficient use of time. Maximizes FTE and room utilization.
• Participates in budget development and variation.
• Monitors work processes and evaluates outcomes.
• Resolves employee and physician complaints; consulting with regional managers as necessary.
• Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office
• Conducts regularly scheduled staff meetings. Attends and participates in Regional Manager/Director meetings as required.
• Assists transcription department with the collection of missing dictation.
• Manages the interview process of new hires and termination of staff. Trains, and assesses all staff. Evaluates performance and recommend merit increases, promotions, and disciplinary actions. Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments. Adheres to and enforces all Human Resource policy and procedures.
• Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager.
• Ensures that all accounting documentation (invoices, receipts, purchase orders) are handled in a timely manner.
• Manages payroll and monitor staffing hours and schedules.
• Contributes to short and long term organizational planning as a member of the management team.
• Resolves problems in administrative areas and ensuring compliance with regulations and standards.
• Serves as a liaison between clinic and internal as well as external agencies.
• Manages and maintains office space. Troubleshoots and maintains office equipment
• Drives volunteering, supporting community, team building activities, workgroups, committees and special projects
• Exemplifies the desired culture and philosophies of the organization.

Qualifications:

• HS Diploma or GED required
• Associate's or Bachelor's degree preferred
• One (1) to three (3) years administrative experience or equivalent
• Orthopaedic medical practice operations (preferred)
• Computer skills including, but not limited to, MS Office

Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.

Qualifications