What are the responsibilities and job description for the Patient Access Coordinator (Part Time) position at Rothman Orthopaedics?
Job Details
Description
Job Title: Patient Access Coordinator
Hours: Mon - Fri: 1pm - 5pm (will work 12 hrs/wk)
Location: fully remote, but candidates must reside in DE, FL, GA, NC, NJ, PA, SC, or TX
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High School diploma or GED minimum education requirement
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Intermediate computer skills required
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Must have 1 years of high-volume call center experience
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Medical terminology knowledge highly preferred, though healthcare experience not required
- Take inbound calls in a fast paced environment.
- Acts as the first point of contact for patients needing assistance.
- Creates patient record, triages the call, sends messages or schedules based on the needs of the patient.
- Demonstrate professionalism and patience when handling calls.
- Maintains department productivity levels for customer satisfaction.
- Escalates calls to Supervisor or other departments as necessary.
- Answers questions regarding patient appointments.
- Performs other duties and assists on additional lines as assigned by manager.
- Adhere established policies, procedures and scripting to consistently achieve call-time and quality standards.
- Exemplifies the desired culture and philosophies of the organization.
If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.
