What are the responsibilities and job description for the Customer Service Rep position at Roto Frank of America I?
Roto North America is a subsidiary of Roto Window and Door Technology, a global leader in window and door hardware, with 15 production plants and more than 30 subsidiaries worldwide. Through its 2 companies, Roto Frank of America, Inc. and Roto Fasco Canada, Inc., Roto North America has been manufacturing and offering a variety of leading North American and European window and door hardware products in the USA and Canada.
To learn more about Roto Frank of America please visit us at : Welcome - Roto North America
Customer Service is one of the initial points of contact to the customer and has a key role in supporting the company's mission of providing Superior Customer Value.
Attention to detail and proficiency with data entry are key responsibilities in this role.
Responsibilities :
- Interacts with customers via telephone or email to provide support and information on products, service and order status inquiries.
- Enters customer orders in SAP.
- Process & monitor customer sample requests
- Ensures that appropriate actions are taken to resolve customer's problems and concerns.
- Answer incoming phone calls
- Redirect incoming calls to appropriate department
- Scan sales orders and supporting documentation into SAP
- Support outside sales staff including Business Region Managers and Independent Reps
- Work closely with production and shipping departments to meet throughput time requirements
- Active participation in weekly Shop Floor meetings
- Active participation in continuous improvement events and training
- Maintain customer back-order lists
- Work with Inside Sales team to ensure excellent customer service is being delivered
- Performs other related duties as assigned.
Work Environment :
This position operates in a professional office environment, and routinely uses standard office equipment such as computers, phones, copiers, scanners, printers.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 20 pounds at times.
Minimum Required Education :
Required Work Experience :
Essential skills :
Benefits :
Roto offers an attractive salary and benefits package :
Pay Range :
The Pay Range for this position is between $22- $25 hourly. The actual pay range will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. The pay range listed here has been provided to comply with local regulations and represents a potential hourly pay range for this role.
Salary : $22 - $25
