Dispatcher/Customer Service

Full Job Description

Position requires good written and verbal communication skills as well as dependability. The ability to handle a fast paced office with a high volume of intense customer interaction as well as interaction with technicians. Computer skills are required as well as the ability to work in a team atmosphere. This position demands excellent customer service skills, extreme attention to detail, professional appearance and a proven track record. The chosen applicant will be based out of Rifle and will report to this office.

Responsibilities include:

Customer service skills

Dispatching calls to technicians as well as being able to discern when to schedule calls for in what areas

Answer phones in a timely, courteous, and professional manner

Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information and enter in to the computer program.

Utilize critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, effective, and productive manner.

Active listening skills, oral/written comprehension, and commitment to ensure professional and quality service for our customers.

Must be able to spend long periods of time on the phone as well as seated.

Skills Desired:

• Ability to evaluate a situation and determine the appropriate level of response needed.
• Ability to remain calm and function appropriately during stressful situations.
• Ability to establish and maintain effective working relationships.
• Ability to successfully work in a multi-tasking environment with constantly changing priorities.
• Ability to read maps and provide directional information.
• Ability to use email and Microsoft Office
• Ability to do data entry at a proficient level
• Ability to learn and use complex software
• Dispatch experience

Job Type: Full-time

Pay: $19 to $21 per hour depending upon experience

Benefits:

• 401(k) matching
• Health insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Schedule:

• Monday through Friday
• Occasional Overtime
• Possible weekends
• Possible Holidays

Experience:

• customer service: 3 years (Preferred)
• data entry proficient (Required)
• familiarity with Email and Microsoft Office
• answering multiple phone lines (Preferred)
• dispatching (Preferred)

Education:

• High school or equivalent (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries from a multi line phone system
• Contact customers to schedule jobs that are received through email
• Respond to emails from customers with questions or concerns
• Collaborate with management teams to stay updated on new products, services, and policies
• Record all customer information within our customer service database software in a timely manner
• Engage with clients in a friendly and professional manner while actively listening to their concerns while staying calm
• Offer support and solutions to customers in accordance with the company's customer service policies
• Assign and dispatch jobs to technicians
• Assist technicians with getting special equipment and information needed
• Other duties as requested

This Job Is:

• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Ability to Commute:

• Rifle, CO 81650 (Required)

Work Location: In person

Salary : $19 - $21