What are the responsibilities and job description for the Dispatcher position at Roto-Rooter Plumbing & Drain Service?
Job Summary:
Roto-Rooter, a leader in plumbing and drain services, is seeking a highly organized Dispatcher to coordinate service calls and ensure efficient scheduling of technicians. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and excels at problem-solving to deliver outstanding customer service.
Key Responsibilities:
- Schedule and dispatch service technicians to customer locations based on priority, location, and availability.
- Monitor job progress and adjust schedules as needed to optimize efficiency.
- Communicate effectively with customers, technicians, and management to provide updates and resolve scheduling conflicts.
- Utilize dispatch software and GPS tracking to assign and track service calls.
- Maintain accurate records of service requests, work orders, and technician assignments.
- Provide exceptional customer service by addressing inquiries and ensuring prompt responses to service needs.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.
Qualifications:
- Previous experience in dispatch, scheduling, customer service, or a related field (preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and multitasking abilities.
- Proficiency in dispatch software, Microsoft Office, and related technologies.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Benefits:
- Competitive pay with opportunities for growth.
- Comprehensive benefits package, including health insurance and retirement plans.
- Paid training and career development opportunities.
- A supportive and dynamic team environment.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatch/Customer Service: 1 year (Preferred)
Ability to Commute:
- Allentown, PA 18104 (Required)
Ability to Relocate:
- Allentown, PA 18104: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000
