What are the responsibilities and job description for the Sales and Service Operations Head position at Roto-Rooter Plumbing and Drain Service?
Sales and Service Operations Head
Roto-Rooter Plumbing and Drain Service is seeking a seasoned Sales and Service Operations Head to lead their sales and service teams in the Northeast Region. This role offers a unique opportunity to drive business growth, improve customer satisfaction, and foster a culture of excellence and teamwork.
- Develop and execute strategies to drive sales growth, improve profitability, and enhance customer satisfaction.
- Lead a team of experienced sales and service professionals, providing coaching and guidance to ensure exceptional results.
- Build and maintain relationships with key stakeholders, including customers, vendors, and colleagues.
- Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions.
- Mentor and develop junior leaders, promoting a culture of succession planning and talent development.
- Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive business growth and innovation.
Ideal Candidate Profile:
- Three to five years' experience in a sales or service leadership role, preferably in a service-related industry.
- Proven track record of driving sales growth, improving profitability, and enhancing customer satisfaction.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.
- Excellent communication and problem-solving skills, with the ability to build strong relationships with stakeholders.
- Bachelor's Degree in business or a related field is strongly preferred.
- Ability to pass a background check and drug screen.
