What are the responsibilities and job description for the Service Manager position at Roto-Rooter Plumbing & Drain Service?
Location: Medina, OH
Company: Roto-Rooter
Job Type: Full-time
Job Description:
Roto-Rooter, a premier provider of plumbing and drain cleaning services, is seeking a dynamic and motivated Service Manager to lead our Medina, OH team. The ideal candidate will have a proven track record in service management with a strong emphasis on sales. This role requires exceptional leadership skills, a passion for customer service, and the ability to drive sales growth.
Key Responsibilities:
- Sales & Revenue Growth: Set ambitious sales targets, implement upselling strategies, and coach technicians to identify opportunities for additional services that meet customer needs.
- Customer Relations & Retention: Engage directly with customers to ensure satisfaction, foster long-term relationships, and identify potential for service expansion or repeat business.
- Team Leadership & Sales Coaching: Lead, train, and motivate a team of technicians, with a focus on maximizing their sales potential and enhancing their customer interaction skills.
- Performance Tracking: Analyze team performance metrics, monitor revenue growth, and identify areas for improvement. Develop action plans to address gaps and drive continuous sales improvement.
- Service Quality & Customer Feedback: Ensure a high standard of service on every job, gathering and acting on customer feedback to refine and enhance service offerings.
- Inventory & Upselling: Manage inventory effectively and encourage technicians to recommend and provide additional products or services where applicable.
Qualifications:
- Sales Experience: 3 years in a sales-oriented management role, preferably within plumbing, HVAC, or a related service industry.
- Skills: Strong sales, customer service, and leadership skills, with a proven ability to coach and develop sales-oriented teams.
- Education: High school diploma or equivalent required; a college degree or sales certifications are a plus.
- Technical Knowledge: Basic understanding of plumbing or drain systems, with experience using scheduling or sales software tools.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan with company match.
- Opportunities for professional development and career advancement.
- Paid time off and holidays.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $75,000 - $90,000
