What are the responsibilities and job description for the Bilingual Customer Service Representative position at Roto-Rooter Services Company?
Overview
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, you’ll ensure Roto-Rooter’s customers feel confident and cared for. We’ll do the same for you through generous benefits, continuous training, and career advancement opportunities. This position is at our Arizona Call Center located in Tempe, AZ.
- Hiring immediately! Full-time positions.
- Top pay and benefits
Responsibilities
What you will be doing:
- Handle high-volume inbound Spanish and English calls with an emphasis on providing world- class service.
- Interact with customers while expressing empathy, a sense of urgency and assurance that they called the right company to resolve their plumbing issues.
- Data entry, including customer contact information and other relevant details concerning their plumbing problems.
Requirements
What you will need to succeed:
- Bilingual skills (English/Spanish)
- Prior call center experience preferred
- Thrive in a team environment with a strong customer service focus
- A Working knowledge of Microsoft Word and Excel software programs
- Self-starter who is organized and thorough with attention to detail
- This job is a great fit for those with banking, insurance company or medical scheduling call center experience
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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