What are the responsibilities and job description for the Customer Service Rep position at Roto-Rooter (Tennessee)?
Customer Service Representative
Roto-Rooter in Columbia, TN is looking to hire a full-time Customer Service Representative. We pay a competitive wage of $16 per hour and provide paid time off (PTO).
ABOUT ROTO-ROOTER
Founded in 1935, Roto-Rooter originally specialized in clearing tree roots and other obstructions from sewer lines. Today, we have grown to be the largest provider of residential and commercial plumbing, drain cleaning, and water cleanup services in North America. Our well-known jingle, "And away go troubles down the drain," says it all - we solve problems quickly while providing excellent customer service. Our independent Roto-Rooter franchise has grown to become the premier emergency plumbing service provider in Middle Tennessee.
We pride ourselves on maintaining a supportive, team-oriented work environment. We look out for each other and have open lines of communication between employees and management. Our company culture recognizes and rewards performance and hard work. Additionally, we offer our employees top pay, excellent benefits, job security, and opportunities for career advancement.
JOB RESPONSIBILITIES
- Providing world-class customer service through scheduling, communication, and follow-up with our customers.
- Consistently strive to minimize the handling time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules
- Plan and organize work to maximize productivity in all customer service activities
- Plan and organize work to maximize productivity in all customer service activities
- Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules
- Consistently meet and exceed individual performance goals
- Take appropriate actions to address all noted areas for improvement
- Speaking in a clear and concise manner
- Service orientation – actively looking for ways to help people
- Writing – Communicating effectively in writing as appropriate for the needs of the customer and client.
QUALIFICATIONS
- Ability to communicate telephonically
- Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills)
- Active listening skills with strong attention to detail
- Respond to constructive feedback in a positive and professional manner
- Ability to meet and exceed department goals and guidelines
- Willingness to cross-train in other platforms
- Determined to satisfy customer needs.
- Active listening skills give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application!
Location: 38401
Salary : $16
