What are the responsibilities and job description for the IT Support Center Analyst position at Roto-Rooter?
Overview
We have an excellent opportunity available for an on-site IT Support Center Analyst in our Home Office located in downtown Cincinnati.
Responsibilities
Your responsibilities will include :
- Troubleshooting of computer hardware and software and other technology tools, products and peripherals
- Installs hardware, software, networking and peripheral equipment as needed
- Response and support for iSeries related Operator level support requests and troubleshooting
- Responds / resolves incidents and service requests in accordance with expected service levels
- Oversee the execution and completion of assigned tasks
- Logs and tracks all work effort using ITSM tools, and maintains history records and related documentation
- Ability to multi-task in a fast-paced environment while delivering high standards of customer service
- Demonstrates and actively promotes an understanding and commitment to the mission of Roto-Rooter through performing behaviors consistent with the organizations’ values
Requirements
Requirements include :
Applicable Technical Certifications :
Benefits
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including :
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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