Water Mitigation Technician

Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services. Assist in retaining customers by fulfilling the company’s obligations through the timely and effective delivery of our cleaning, repairing, and restoration services.

Primary Duties and Responsibilities

• Effectively perform all water damage mitigation and restoration services the company offers.

• Communicate effectively with customers.

• Perform basic equipment maintenance.

• Perform basic vehicle maintenance.

• Inspect completed work.

• Complete technician’s daily log.

• Complete Work Orders.

• Complete appropriate restoration documentation.

Additional Duties and Responsibilities

• Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles.

• Maintain inventory of related supplies.

• Maintain inventory of cleaning chemicals and supplies.

• Perform basic building maintenance.

Decision Rights and Authority

• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property.

Working Relationships and Scope

• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers.

Performance Competencies

• Oral Communication

Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

• Written Communication

Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

• Planning and Organizing

Plans and organizing work activities considering the nature of the job at hand. Focuses on key priorities. Pay attention to details.

• Technical

Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.

• Quality

The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.

• Technology

Regularly uses standard word processing, spreadsheets, job management software tools, and available hardware to report job activities and create required documentation, including photos of job sites.

Qualifications – Knowledge, Skills, and Abilities

• Education and Experience

High school diploma (or GED).

• Mathematical Skills

Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.

• Computer Skills

Demonstrates basic proficiency in the use of computers, email, apps and portable devices used to report and record daily activity.

• Certificates, Licenses, and Registrations

Certification in performing appropriate services: Water Mitigation, Mold, etc.