What are the responsibilities and job description for the Service Technician position at Rotochopper, Inc.?
POSITION SUMMARY
This position supports customers with service and parts orders, troubleshooting equipment issues. Located in St. Martin, Minnesota, and reports to the Technical Service Manager.
KEY RESPONSIBILITIES
- Clarify customer requirements for parts and service orders.
- Solve parts and service issues with Rotochopper equipment.
- Provide ideas to improve customer call center efforts.
- Resolve any issues, equipment or otherwise.
- Be the authority on product features, benefits, and performance characteristics.
- Assist with creating and building Rotochopper parts and service training and manuals.
- Develop processes that positively impact the department and provide growth opportunities.
CRITICAL SKILLS AND ABILITIES
- Expert knowledge of all Rotochopper product line features, benefits, and performance characteristics.
- Excellent communication and strong negotiating skills.
- Diagnostics and troubleshooting skills for electrical systems, mechanical and drivetrain, hydraulic systems, and diesel engines.
- Good mathematical skills and business acumen.
- Enthusiastic, personable phone presence.
- Self-driven, works collaboratively with others.
- Exceptional organizational skills, comfortable in a high-paced environment with multi-tasking.
- Respectful, professional demeanor, capable of managing conflict.
- Results-oriented individual with a clear focus on getting the job done.
- Ability to read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronic units.
- Proficiency with Excel, Word, and NetSuite.
- Exhibit Rotochopper's values of fairness, generosity, and harmony.
EDUCATION AND EXPERIENCE
- High school diploma required; associate or bachelor's degree preferred or equivalent work experience.
- Minimum five years of customer service experience is preferred.
- Ability to read and follow intermediate measurements, schematics, and technical documentation.
- Class A CDL is preferred or must have the ability to obtain or carry Class A CDL and DOT health card, with a clean driving record.
WORKING CONDITIONS
- Working conditions include office and professional environments as well as industrial settings and outside temperatures and weather conditions.
- Ability to travel 10-15% of the time to customer sites.
Rotochopper is an EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
We offer a competitive base salary in the $65,000 to $78,000 range, based on experience and qualifications.
Beyond competitive pay, our market-leading benefits are designed to support your well-being. As an ESOP company, we are proud to offer ownership opportunities to our employees. Our benefits package includes medical, dental, vision, and life insurance, along with short- and long-term disability coverage. We also provide a health savings account with a company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it's needed most. Additionally, we offer company-paid uniforms, allowances for safety PPE, and generous paid time off, including volunteer time off and paid holidays, to support rest, personal growth, and community engagement.
Rotochopper specializes in profitable, sustainable solutions that transform waste materials into premium products like colored mulch, animal bedding, and compost. As a factory-direct, employee-owned company, we are uniquely focused on continuing to meet and exceed our customer's needs. We pride ourselves on our continued commitment to St. Martin and the communities that surround it. Our people are the foundation of Rotochopper, and this community has provided some of the best.
We exist to create economically and environmentally sustainable solutions for challenging fiber sizing and applications by supplying practical grinding, processing, and supporting equipment. We are committed to our humble beginnings as a small-town company and dedicated to growth by unlocking the potential of our most valuable resource – our people.
Salary : $65,000 - $78,000
