What are the responsibilities and job description for the Remote Call Center Agent position at Rotor-Blade LLC?
Job Description
Rotor Blade is a leading manufacturer and innovator in the aviation industry, specializing in the production of high-quality rotor blades for helicopters. We are seeking a skilled and enthusiastic Remote/Office Call Center Agent to join our dynamic team.
As a Remote/Office Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the first point of contact for customers, addressing inquiries, processing orders, and providing technical assistance. Your role is essential in building and maintaining strong relationships with our customers and ensuring their satisfaction with our products.
Key responsibilities:
Responding to customer inquiries and providing accurate information about our products and services- Taking and processing customer orders, ensuring accurate entry of information into our system
- Addressing and resolving customer complaints and concerns in a timely and professional manner
- Providing technical assistance and troubleshooting support to customers
- Proactively contacting customers to follow up on orders or address any potential issues
- Maintaining a high level of knowledge about our products and services and staying up-to-date with any changes or updates
Qualifications:
High school diploma or equivalent required, some college education preferred- Previous experience in a customer service or call center role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and multitasking abilities
- Proficient in Microsoft Office and experience with CRM systems
- Ability to work independently and in a team environment
- Positive attitude, strong work ethic, and a commitment to providing exceptional customer service
This is a full-time position with the option of working remotely or from our office location. We provide comprehensive training and opportunities for career development and growth within our organization.
If you have a passion for providing excellent customer service and are looking to join a dynamic and innovative team, we encourage you to apply for the Remote/Office Call Center Agent position at Rotor Blade. We look forward to hearing from you!
About Rotor-Blade LLC
BLADE is a technology-powered, global urban air mobility platform committed to reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground routes in the U.S. and abroad.
