What are the responsibilities and job description for the Remote or Office Customer Interaction Specialist position at Rotor-Blade LLC?
Job Description
Rotor Blade is a leading manufacturer and supplier of high-quality rotor blades for the aerospace and wind power industries. Our mission is to provide our customers with top-of-the-line, innovative products and exceptional customer service. We are a team of driven and passionate individuals, dedicated to continuously improving and setting new standards in our industry.
Job Overview:
We are currently seeking a dynamic and self-motivated Remote or Office Customer Interaction Specialist to join our team. As a Customer Interaction Specialist, you will be responsible for ensuring a positive customer experience through prompt and efficient communication and problem-solving.
Key Responsibilities:
- Respond promptly and courteously to customer inquiries via email, phone, and online chat.
- Handle customer complaints and provide appropriate solutions, escalating to the necessary departments when needed.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Provide accurate and timely information to customers regarding product availability, pricing, and delivery timelines.
- Proactively identify and address potential issues or concerns raised by customers.
- Collaborate with cross-functional teams to resolve complex customer issues.
Qualifications:
- High school diploma or equivalent.
- 2 years of experience in a customer service or similar role, preferably in a manufacturing or industrial setting.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict-resolution skills.
- Customer-centric mindset and commitment to providing exceptional service.
Why Work with Us?
At Rotor Blade, we value and invest in our employees' growth and development. We offer a competitive salary and benefits package, as well as opportunities for career advancement. As a member of our team, you will be surrounded by a supportive and collaborative environment where your ideas and contributions are recognized and appreciated.
If you are passionate about providing exceptional customer service and want to be a part of a team that is shaping the future of the aerospace and wind power industries, we encourage you to apply for this exciting opportunity. We welcome candidates who are looking for either a remote or office-based role. Join us at Rotor Blade and help us revolutionize the world of rotor blades!
About Rotor-Blade LLC
BLADE is a technology-powered, global urban air mobility platform committed to reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground routes in the U.S. and abroad.
